Business Controls and Governance Lead

JPMorgan Chase & Co.•Wilmington, DE

17h

About The Position

As a Business Controls and Governance Lead within the Marketing Growth & Innovation (MG&I) team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams. You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement. You will support your team in triaging incidents, documenting root causes and corrective actions, validating evidence, and embedding controls across MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners. You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer-focused decisions in a fast-paced environment.

Requirements

People leader, with demonstrated experience managing and coaching teams, developing talent, and fostering a positive, high-performing environment.
Experienced, with 7+ years in Operations, Marketing, Controls, and/or Compliance.
Educated, holding a Bachelor’s Degree in Marketing, Operations, Compliance, Business Management, or a related discipline (or equivalent experience).
Proven, promoting a strong control environment, and adhering to risk, procedure, and process expectations while delivering customer‑focused outcomes.
Demonstrated, facilitating meetings with clear agendas, minutes, and strong meeting etiquette.
Strong, exhibiting project management skills and a commitment to operational excellence.
Collaborative, with strong relationship skills, the ability to lead through influence, and make critical decisions.
Ability to motivate, mentor, and coach others, reinforcing strong team culture and enabling professional growth.

Nice To Haves

Results‑oriented, with strong analytical and problem‑solving skills and organized, with keen attention to detail and a strong sense of urgency when needed.
Customer‑obsessed, leading with the voice of the customer and execution‑focused, able to prioritize, decide, and deliver in fast‑paced environments.
AI/ML‑enabled, leveraging technology and automation to strengthen risk management and boost efficiency.
Articulate, with strong written and verbal communication for effective collaboration with teams and stakeholders and proficient, with Microsoft products; advanced in Excel and PowerPoint, with SharePoint experience preferred.

Responsibilities

Lead, coach, and develop the team; set clear expectations, provide feedback, and foster a strong culture of accountability and continuous improvement.
Design, implement, and continuously improve the in‑business control framework across assigned MG&I processes.
Coordinate audits, reviews, and regulatory exams; ensure timely, high‑quality responses and successful outcomes.
Triage process incidents and breaks to drive timely assessment, escalation, and resolution.
Oversee audit activities; validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
Embed controls across the MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners.
Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
Facilitate cross‑functional forums; drive decisions, monitor action plans, and communicate progress to stakeholders.