Business Controller Global Ops Org

Ericsson•Santa Clara, CA

23d•$220,000 - $270,000

About The Position

The Business Controller – Global Operations Organization is the senior finance partner to Global Operations leadership, providing financial leadership across a highly complex operational environment that includes the global customer support unit and service delivery. This role requires an operational mindset, strong business judgment, and the ability to translate complex cost structures, productivity drivers, workforce investments, service economics, and delivery performance into actionable decisions. The successful candidate will help BEWS scale with financial discipline while strengthening customer experience, service quality, and profitability. The Business Controller will act as the trusted finance advisor to Global Operations, influencing decisions on operating model design, capacity planning, service delivery, customer support investments, and resource allocation to align strategy with financial targets and BEWS growth objectives. This role will lead FP&A for global operations—covering operating expenses, workforce costs, support functions, service delivery, and recurring services revenue—and delivers performance insights across cost, productivity, revenue, margin, and service KPIs. The Business Controller will build dashboards and decision frameworks that increase transparency into global cost dynamics and operational performance, enabling faster, data‑driven management actions. They will analyze profitability, delivery efficiency, and cost‑to‑serve for support and service offerings, creating models for resource allocation, capacity planning, workforce optimization, and scalable service growth while protecting margins and customer experience. The Business Controller will drive cost management and productivity by improving visibility into complex global cost structures and leading financial analysis for headcount planning, org changes, sourcing decisions, automation, and process simplification. They will provide governance and risk oversight for operations—monitoring capacity constraints, cost pressures, delivery challenges, and margin erosion—ensuring investments have clear business cases, measurable outcomes, and compliant accounting in partnership with Financial Control and Financial Business Services.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or related field; MBA, CFA, or advanced degree preferred.
10+ years of progressive finance experience, including experience leading or managing people.
Significant experience supporting operations, customer support, service delivery, managed services, supply chain, or similarly complex operating environments.
Strong understanding of operational finance, cost management, productivity measurement, resource planning, and service economics.
Experience in Wireless WAN, networking, telecom, cybersecurity, or adjacent enterprise technology sectors strongly preferred.
Passion and growth mindset, with the ability to help BEWS scale toward $1B+ revenue while maintaining operational discipline.

Nice To Haves

MBA, CFA, or advanced degree preferred.
Experience in Wireless WAN, networking, telecom, cybersecurity, or adjacent enterprise technology sectors strongly preferred.

Responsibilities

Act as the trusted finance advisor to Global Operations, influencing decisions on operating model design, capacity planning, service delivery, customer support investments, and resource allocation to align strategy with financial targets and BEWS growth objectives.
Lead FP&A for global operations—covering operating expenses, workforce costs, support functions, service delivery, and recurring services revenue—and delivers performance insights across cost, productivity, revenue, margin, and service KPIs.
Build dashboards and decision frameworks that increase transparency into global cost dynamics and operational performance, enabling faster, data‑driven management actions.
Analyse profitability, delivery efficiency, and cost‑to‑serve for support and service offerings, creating models for resource allocation, capacity planning, workforce optimization, and scalable service growth while protecting margins and customer experience.
Drive cost management and productivity by improving visibility into complex global cost structures and leading financial analysis for headcount planning, org changes, sourcing decisions, automation, and process simplification.
Provide governance and risk oversight for operations—monitoring capacity constraints, cost pressures, delivery challenges, and margin erosion—ensuring investments have clear business cases, measurable outcomes, and compliant accounting in partnership with Financial Control and Financial Business Services.

Benefits

Subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
Subsidized dental and vision coverage.
401(k) plan with a 4% company match and immediate vesting.
Company-paid employee basic life and AD&D insurance.
Company-paid disability benefits.
15 days of accrued vacation.
Up to 3 personal days per year.
11 annual holidays.
8 hours of volunteer time.
80 hours of sick time annually.
Up to 16 weeks of paid maternity leave.
6 weeks of parental or adoption leave at 100% of pay.
Comprehensive Employee Assistance Program.
Mobile therapy.
Volunteer paid time off.