Business Control Manager

Bank of America•Charlotte, NC

17h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Business Controls Manager (Regulatory Management Team) will lead a team responsible for executing FDIC Higher Risk assessments. Will consider other Enterprise Credit Commercial locations. “Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy”

Requirements

7-10 years’ experience in risk management, compliance, operational controls and/or LOB underwriting or operations
Ability to navigate credit agreements, financial statements, and loan documents
Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills
Ability to work independently and self-manage multiple tasks at once
Strong communication and collaboration skills
Ability to lead and execute while maintaining a positive and energetic attitude during times of pressure, adversity, or change
Candidate must be highly organized
Candidate must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy

Nice To Haves

Strong oral and written communication skills including the ability to communicate effectively with leadership, Compliance, Audit and Credit Review on a regular basis
Experience in Commercial Banking, credit underwriting, monitoring and familiar with credit policy and procedures
Regulatory, audit, and/or issue management experience
Bachelor’s degree

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Provides inspection, coaching and feedback to motivate, differentiate and improve performance
Maintain/update Front Line Unit (FLU) procedures for the designated regulation and serve as a point of contact and Subject Matter Expert (SME)
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation