Business Consultant I

American Century Investments • Kansas City, MO

10h • Hybrid

About The Position

In this role, the Business Consultant I will be the primary contact between ACI business areas regarding projects, research, analysis, audit inquiries and issue resolution. You will also be responsible for developing, maintaining, and improving operational control environment and relationships within Operational Compliance and our business partners. You will be responsible for support of operational issue resolution and development of new or improved Transfer Agency system products and services. You will develop and maintain a network of contacts inside and outside of American Century, maintain a technical knowledge of Transfer Agency systems and operations, and knowledge of the business area objectives to facilitate good business solutions and outcomes. This role reports to the Operations Solutions & Support Manager. This hybrid position will be based out of our Kansas City, MO office. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.

Requirements

• Ability to manage multiple Crucial communication and task organization skills
• Analytical thinking and problem-solving skills
• Sophisticated skill in computer usage
• Ability to practice resiliency, flexibility, and relationship management

Nice To Haves

• Previous experience with transfer agency preferred.
• Previous experience leading vendors preferred.
• Mutual fund and/or retirement industry knowledge preferred.
• RIA and/or Broker Dealer industry knowledge preferred.
• Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven.

Responsibilities

• Develop, maintain, and improve the relationship with assigned Business Areas.
• Provide innovative ways of solving problems for business partners for production issues and new or enhanced products and services.
• Facilitate activities between business partners, Operational Compliance and IT partners to maintain open channels of communication.
• Support other company or department initiatives as assigned.
• Responsible for operational execution, issue resolution support and development and validation of new and/or improved Transfer Agency system products, processes and services.
• Participant in afterhours and weekend on-call rotation
• Manage vendor enhancements and installations, which includes some afterhours and weekend work.

Benefits

• Competitive compensation package with bonus plan
• Generous PTO and competitive benefits
• 401k with 5% company match plus annual performance-based discretionary contribution
• Tuition reimbursement, formal mentorship program, live and online learning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed