Business Configuration Analyst
About The Position
As a national health solutions partner, Medavie puts people first in everything they do. They employ over 8,000 professionals who bring diverse life experiences and career expertise to create industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Their mission is to improve the wellbeing of Canadians. They celebrate individuality and value diverse perspectives and skills. They offer competitive pay, comprehensive benefits, opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is a place where employees can be their best selves, feel they belong, and achieve their full potential. As a Business Configuration Analyst, you will work with key business areas such as Sales, Implementation, and IT in the design of new benefit packages for configuration into the claims processing system, as well as the revision of existing benefit packages.
Requirements
- Post-secondary diploma or degree in business, computer science or related field.
- 1-3 years of relevant experience.
- Experience in group benefits would be considered a strong asset.
- Experience as a Business Analyst or Data Analyst, Data management, Query writing and optimization.
- Experience with Discoverer, SQL, data analysis, PowerBI.
- Problem-solving skills; understanding client needs and learning quickly to get the best results.
- Detailed oriented with the big picture in mind.
- Good communication skills – clear, concise, and friendly, with the ability to communicate to different audiences such as clients, members, and internal stakeholders.
- Customer oriented, innovative.
- Positive attitude; willingness to help.
- Accountable for work and client experience.
- Excellent customer service skills.
- Positive, collaborative, and open to new ways of doing things.
- Enjoy learning and sharing knowledge.
- English, written and spoken.
- French would be considered an asset.
Nice To Haves
- Experience in group benefits
- French language skills
Responsibilities
- Analyse benefit package requirements
- Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
- Enter benefit data on claims processing systems according to approved benefit structure
- Set up new policies and revise existing policies, on applicable administrative systems
- Perform all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams
- Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
- Maintain and update workflow/tools with appropriate documentation.
- Adhere to and interpret business processes in a timely manner
- Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies.
- Troubleshoot all inquiries relating to Administration service issues
- Demonstrate exceptional customer service
Benefits
- Permanent full-time position
- Strong career growth opportunities
- Hybrid or remote work arrangements
- Flexible work environment and work-life balance
- 100% employer-paid health, dental, and vision benefits (effective Day 1)
- 100% employer-matched Defined Contribution Pension Plan
- Annual performance-based Incentive Bonus
- A gifted week of vacation in your first year + optional Vacation Purchase Program
- Support for professional development, training, and certifications
- Wellness programs, health resources, and fitness discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
