Business Compliance Specialist

City of Surprise • Surprise, AZ

3h • Onsite

About The Position

Incumbents provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services in an online and walk-in environment. This position is responsible for processing applications for various City services and licenses, providing explanations and interpretations of Arizona state statutes, City ordinances, policies, and procedures related to assigned area. Additionally, this position performs complex data entry for licenses, analyzes data to determine issues with billings, compiles reports, creates customer correspondence, conducts research, and performs basic quantitative quality assurance reviews.

Requirements

• High school diploma or G.E.D.
• Two years of business licensing, cashiering, or customer service experience in utility billing.
• Must have at the time of hire and be able to maintain a valid Arizona Driver License.

Responsibilities

• Provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services in an online and walk-in environment.
• Process applications for various City services and licenses.
• Provide explanations and interpretations of Arizona state statutes, City ordinances, policies, and procedures related to assigned area.
• Perform complex data entry for licenses.
• Analyze data to determine issues with billings.
• Compile reports.
• Create customer correspondence.
• Conduct research.
• Perform basic quantitative quality assurance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED