Business Compliance Associate

Enova International • Chicago, IL

8d • Hybrid

About The Position

As a Business Operations Associate within the NetCredit Business Unit, you will serve as a strategic architect of our operational integrity. You will be responsible for the design, oversight, and continuous maintenance of a comprehensive controls inventory across our diverse product portfolio. By synthesizing customer feedback and production data, you will lead cross-functional gap assessments to proactively identify risks before they impact the business and enhance operational resiliency. You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts.

Requirements

• Bachelor's degree in Business, Finance, Economics, Engineering or a related field
• 5+ years of project management experience executing initiatives from start to finish, including managing cross-functional stakeholders and authoring detailed business documentation
• 3-5+ years in business operations, internal audit, operational risk, or related role in a high-regulated industry with experience in process improvements, designing or managing internal control frameworks
• Familiarity with SQL and Excel, proficiency preferred
• Strong analytical and problem-solving abilities
• Ability to collaborate effectively in both team and independent settings
• Excellent written and verbal communication skills

Nice To Haves

• Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards is a plus.

Responsibilities

• Oversee a comprehensive preventative and detective controls inventory and maintenance program for critical business processes
• Synthesize customer complaint data and trend analysis to lead cross-functional gap assessments; translate high-level insights into actionable process improvements and strategic recommendations
• Proactively identify production or compliance exceptions, assess their impact on the business and customers, and resolve them or escalate to the management team as necessary.
• Gain expertise in product offerings, brand, and state compliance matrices, developing a strong familiarity with the regulatory landscape and mapping requirements to internal controls and documentation thereof
• Support the Issue Management lifecycle program with root cause investigations, scope corrective measures, redress action planning, and other data analysis
• Assist with ad hoc data requests related to external and third-party business audits.

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level