Business Communication Partner - B2C & Quality/Customer

Michelin • Greenville, SC

1d

About The Position

Michelin has an immediate opening for a Business Communication Partner – B2C Marketing & Sales and Quality/Customer. This role leads internal communication strategy and execution for the B2C Marketing and Sales and Quality/Customer organizations, helping employees understand business priorities, stay engaged, and align with Michelin’s strategic objectives. As a member of the Management Team, the Business Communication Partner provides strategic communication guidance and ensures messaging is clear, consistent, and aligned with Michelin’s global strategy and the standards established by the Global Communication and Engagement team.

Requirements

• A bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field is preferred.
• Significant experience in strategic communications, internal communications, corporate communications, or a related field, with a demonstrated ability to develop and implement communication strategies aligned with business objectives.
• Experience partnering with senior leaders and management teams to provide strategic communication counsel, influence decisions, and translate business priorities into clear, effective messaging.
• Demonstrated success developing communication plans for employee engagement, organizational change, and stakeholder communications, with the ability to tailor messages to diverse audiences.
• Strong crisis communication and risk management skills, including the ability to assess complex situations, develop timely messaging, protect organizational reputation, and support leadership communications during critical events.
• Experience leveraging digital communication platforms and tools, including Microsoft 365 applications and emerging AI tools, to strengthen employee engagement, enhance communication effectiveness, and support data-driven decision-making.
• Knowledge of brand strategy and reputation management, with the ability to maintain consistent messaging and uphold brand standards across communication channels and audiences.
• Proven ability to manage multiple communication initiatives and events simultaneously, coordinating stakeholders, timelines, budgets, and deliverables while maintaining quality and consistency.
• Strong analytical skills, with experience establishing communication performance indicators, measuring engagement, analyzing results, and using insights to improve communication strategies.
• Excellent written and verbal communication skills, sound judgment, and strong interpersonal skills, with the ability to understand employee perspectives, adapt communication approaches to diverse audiences, and build trusted relationships across teams and organizational levels.
• Candidates must submit at least one original communication sample as part of their application. Examples may include a creative asset, an employee communication, or another relevant communication piece.
• If you do not have an existing original work sample to submit, please create one based on one of the following scenarios: Develop an employee email or resource document for managers communicating a benefits policy or change. Draft a speech for a company leader to deliver at a community event. Write a press release announcing the launch of a new product, service, or project.
• By submitting a communication sample, you certify that the work is your own original creation. Please ensure submitted samples do not contain confidential, proprietary, or sensitive information belonging to a current or former employer.

Responsibilities

• Contribute to strategic planning and decision-making as a member of the Management Team, supporting business initiatives and organizational objectives.
• Develop and implement internal communication plans aligned with Michelin’s global communication strategy, business priorities, and organizational needs.
• Develop and implement communication policies, methods, and tools that promote employee engagement, evaluate their effectiveness, and manage associated risks.
• Advise and support the Management Team on internal communication strategies and activities.
• Support crisis communication efforts by assessing communication needs, developing timely and appropriate messaging, and implementing crisis communication measures.
• Provide communication guidance and support to teams involved in projects with social impact.
• Implement and evaluate communication initiatives and channels to measure their reach and impact. This may include managing the intranet, internal social networks, events, and newsletters in coordination with central communication teams.
• When needed, collaborate with the Press Service to develop key messages for media communications.
• Support communication initiatives for external audiences, including business partners and suppliers, as appropriate.
• Support Michelin’s brand strategy and ensure consistent application of brand standards, including visual identity, sound identity, and the use of Bibendum.

Benefits

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.
• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.
• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager