Business Coaching Coordinator
About The Position
We are seeking a Business Coaching Coordinator to support pharmacy customers through proactive, relationship-driven virtual coaching. This role partners directly with pharmacy owners to strengthen engagement, review business performance, identify opportunities, and help customers work toward meaningful business goals. This is a fully remote position with minimal travel, offering the opportunity to manage a portfolio of pharmacy accounts and serve as a trusted business partner. The role is best suited for someone who is customer-focused, self-motivated, organized, and comfortable using data, financial information, and relationship-building skills to drive results.
Requirements
- Experience in a customer-facing role focused on relationship management, customer success, coaching, or account support
- Strong active listening and communication skills
- Ability to influence, coach, and build trust with customers or business partners
- Strong organizational skills and the ability to work independently in a remote environment
- Experience using tools such as Salesforce, Excel, and phone-based communication systems
- Comfortable discussing business performance, goals, and operational challenges with customers
- Self-driven, disciplined, and able to manage follow-up across multiple accounts
Nice To Haves
- Pharmacy, healthcare, or pharmacy operations experience is preferred but not required
- Customer service, business support, or leadership experience in a relevant environment will also be considered
Responsibilities
- Build and maintain proactive relationships with assigned pharmacy customers
- Schedule and lead virtual meetings with pharmacy owners on a regular cadence
- Prepare for customer meetings by reviewing reports, account activity, and Salesforce notes
- Conduct post-meeting follow-up, including recaps and next steps
- Document customer interactions and account updates in Salesforce
- Support pharmacy owners with business coaching, goal setting, and progress tracking
- Gather customer feedback on the business coaching program
- Collect and review financial information, including balance sheets and profit and loss statements
- Use Excel-based tools to support benchmarking and deeper business analysis
- Help identify opportunities to improve customer engagement and business performance
- Manage a large portfolio of accounts while maintaining strong organization and follow-through
Benefits
- medical, dental, and vision care
- comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
- support for working families
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
