Business Coach

BDR, Inc.•Alexandria, VA

43d•$110,000 - $200,000•Remote

About The Position

Business Development Resources, Inc. (BDR) provides training and coaching services to the Contracting industry. At BDR, our goal is simple: empower our clients with our industry experience and information to give them the knowledge they need to drive profit and growth in their business. Our Vision: We will be the model of excellence, challenging traditional boundaries, seizing opportunities, and being the renowned provider of innovative products and services. Our Mission: Through teamwork, we will increase the profitability and efficiency of our clients to prime while maintaining an environment that fosters unequaled team member growth and success. Prime - The most flourishing stage or state, reaching perfection Our Values: Absolute honesty and integrity Uphold the highest level of confidentiality and trust Empowered, passionate, heartfelt, caring, and supportive of our clients and teams Teamwork is the source of our strength Change is essential, and we will always embrace it We encourage our family to grow, contribute, and accomplish Leading the industries we serve through innovation and creativity Consistent, actionable knowledge transfer to those we serve Owning our results and being accountable to ourselves, our team, and our clients We are looking for a Business Coach to deliver quality coaching to our clients based on the BDR core principles and ideologies, empowering our clients to drive profit and growth in their businesses. We seek a skilled professional with extensive hvac or plumbing experience, strong leadership abilities, and solid business acumen. We offer a generous base salary in addition to bonuses and spiffs! Join a team of 30+ coaches with complete on-the-job training! Teamwork is the source of our strength. The entire team is here to support you! Talk with several members before you join our team - we are an extended family!

Requirements

Demonstrated core leadership skills
Ability to motivate and encourage others
Strong communication skills, verbally and in writing
Strong active listening skills
Ability to confront issues head-on using tact and diplomacy
Quality phone presence
Compassionate, heartfelt caring for the dealer group
Ability to create/direct sound business strategy and adhere to the plan
Understanding the importance of selling up and managing labor
Demonstrated understanding of all core BDR-recommended client procedures and processes
Ability to fluently navigate the Operations Manual
Ability to create and present training material to clients and team members
Demonstrated strength in the understanding of human relationships and connections
Possess moderate typing skills
A minimum of 5 years of hvac or plumbing industry experience
A minimum of 3 years in a management/leadership role for a successful contractor business that is GM level or higher
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint

Responsibilities

Conduct client calls as scheduled by the Support Coach.
Responsible for completing/clearing client calls in contact management software.
Create and review client management plans with the Senior Coach and work on the plan with clients.
Create and communicate client call plans.
Review/offer insight on the financial statements as produced by the Support Team with the client on a call following receipt of documents.
Recommend process improvements to clients and /or additional training where needed for staff to help reduce the time needed to perform services.
Assist the client in writing procedures, approve write-up as part of BDR philosophy, and implement with the team.
Maintain accurate records of outbound and inbound correspondence with clients, including timely updates to company CRM/Scheduling/completed call process.
Write clear and concise business case studies, ROI Reports, and Improvement results, along with opportunity dollars based on successful adaptation and implementation.
Complete all reporting as directed.
Contribute to training sessions as requested.
Attend client events as directed.
Attend and participate in training sessions as scheduled.
Other duties as assigned.

Benefits

Full benefits package: 401k with employer 3% matching; Medical insurance provided with minimal employee contribution (with HRA), Supplemental insurances, EAP, employer-provided life insurance/AD&D, 3.08 hours of accrual of PTO biweekly, 6 paid holidays off, and much more!
Proven processes and procedures are built out for you to follow.
Dedicated support staff to assist with scheduling, documentation, and reporting.
BDR-supplied basic office equipment and supplies to set you up for success as a Head Coach!
Internet reimbursement of up to $75 per month!
Fully cloud-based operations allow easy access to documents.
Extend your stay during business travels and enjoy the local culture! Travel reward points earned are yours to use personally!
This role will enable you to contribute to the well-being of a small business, allowing the owner and their team to achieve their professional and personal goals.

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