Business Change Director - SIU Fraud and Abuse (AI)

Elevance Health•Durham, NC

2d•$115,360 - $207,648•Hybrid

About The Position

The Business Change Director - SIU Fraud and Abuse is responsible for supporting the AI Portfolio by driving short-term and long-term AI strategy, implementation, adoption, and value realization. This role partners with business, product, digital, and technology leaders to identify, prioritize, and execute initiatives that advance business unit and enterprise AI objectives.

Requirements

Requires a BA/BS in a related field and a minimum of 10 years of experience managing mid-to-large-scale business transformation, change management, or project initiatives; or any combination of education and experience that would provide an equivalent background.

Nice To Haves

Master's degree preferred.
Experience with AI, digital transformation, business process optimization, financial planning models, data analytics, project management, and change management methodologies strongly preferred.
Experience applying Six Sigma methodologies, particularly process improvement, problem-solving, and statistical analysis (DMAIC); Six Sigma Black Belt highly preferred.
Exceptional strategic thinking, decision-making, problem-solving, and adaptability skills highly preferred.
Experience interacting confidently with senior leadership and executive stakeholders, serving as a trusted advisor, and influencing strategic decision-making preferred.
Excellent written, verbal, presentation, and interpersonal communication skills, with a demonstrated ability to align and negotiate priorities across multiple stakeholder groups strongly preferred.
Proficiency with Microsoft Excel, Teams, Outlook, PowerPoint, and Word strongly preferred.
Familiarity with AI governance, responsible AI principles, AI adoption frameworks, and measurement of AI business outcomes preferred.

Responsibilities

Collaborate with business stakeholders and product/digital teams to gather, analyze, and document business and technical requirements for AI and technology initiatives, ensuring alignment with strategic goals and measurable outcomes.
Maintain open communication between business and technology teams, ensuring AI priorities, dependencies, timelines, risks, and adoption challenges are effectively communicated to stakeholders.
Facilitate solution development by translating business needs into technical requirements and identifying opportunities to improve business processes through AI-enabled capabilities and automation.
Identify potential risks, project changes, and scope impacts, and lead efforts to establish best practices, governance, and cross-functional process integration.
Conduct cost-benefit and value realization analyses for AI initiatives, design scalable processes, and operating models, and build organizational support for business transformation.
Provide project, process, and change management coaching and consulting support for AI and digital transformation initiatives, including prioritization and roadmap planning activities.
Define, monitor, and report on key performance indicators (KPIs), adoption metrics, and business outcomes to evaluate AI initiative effectiveness and drive continuous improvement.
Partner with leadership to ensure AI initiatives align with enterprise strategy, governance standards, regulatory requirements, and responsible AI practices.