Business Capability Expert

Philips • Murrysville, PA

1d • Onsite

About The Position

Join our Process System Excellence (PSE) organization within the Sleep & Respiratory (S&RC) business unit by serving as a Business Capability Expert who is responsible for driving the enterprise transformation roadmap. Evaluate and enhance core business processes, lead cross‑functional collaboration, and develops end‑to-end capability improvements across the Sales & Contract Management domain. Play a key role in enabling system and process transformation through requirement gathering, change request facilitation, testing support, and adoption tracking.

Requirements

• You’ve acquired 10+ years (with a Bachelor’s) or 5+ years of work experience (with a Master’s) in areas such as Process Change management and delivery and in Business Transformation.
• Your academic degree is in Engineering, Information Technology or related field.
• You’re able to facilitate process discussions with Subject Matter Experts, identify challenges in current workflows, and drive meaningful process improvements.
• You can translate business needs into clear, actionable requirements, and you thrive in environments where you must be self‑directed.
• You’re comfortable engaging with both peers and senior stakeholders, building alignment and momentum across teams.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment.

Nice To Haves

• You have experience in healthcare with awareness of regulatory requirements relating to medical devices is preferred.

Responsibilities

• Evaluate business processes to uncover opportunities for improving business capabilities, creating detailed business cases and strategic plans for enhancement.
• Contribute to the development, modification, and execution of organizational policies that impact operations and may influence the broader organization.
• Organize workshops and cross‑functional meetings to ensure clear understanding and collaboration during capability implementation.
• Engages Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to gather requirements that ensure business capability improvements align with organizational goals and objectives.
• Develop comprehensive end‑to-end capability roadmaps that ensure compliance with operational standards while optimizing value delivery, productivity, and profitable growth.
• Drive process improvements using process and value stream mapping to deliver efficient, customer-centric processes that are intuitive and supportive of employee satisfaction.
• Analyze emerging technologies and industry trends to assess their potential impact on business capabilities and integration into existing systems.
• Drive communication strategies to keep stakeholders informed of new capabilities, changes, and enhancements, ensuring alignment and understanding across the organization.
• Facilitate transformation activities including System Change Requests, defining functional requirements, supporting release planning, and enabling alignment between SMEs/Users and IT (Product Owner and Architect).
• Supports user story creation, UAT script development, dry‑run testing, user training materials, product quality (PQ) script creation, Non-Product Software System (NPSS) validation, and the development of metrics to track improvements, adoption, and process compliance.
• Review lessons learned to guide future capability enhancements and coach diverse talent to develop skills and ensure achievement of individual and team goals.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees