Account Expert, Business

T-Mobile • Maitland, FL

10d • $39,830 - $71,820

About The Position

This role supports business growth by marketing a diverse portfolio of wireless voice and data products to existing and new customers. It involves managing accounts through solutions-based selling to analyze customer needs and identify sales opportunities. The role requires acquiring accounts within an assigned geographic territory to meet and exceed monthly sales quotas. Success is measured by account growth, customer acquisition, and achievement of sales targets. The work impacts the organization by expanding the customer base and enhancing service delivery to business clients.

Requirements

• High School Diploma/GED (Required)
• Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
• Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
• Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 2 years inside, outside, retail, or similar sales position. (Preferred)
• 1-2 years experience in customer service, sales and/or retention. (Preferred)

Responsibilities

• Engage in daily customer communication to complete outbound and inbound calls, emails, and online meetings for account management
• Conduct research to understand customer needs and identify potential business opportunities for tailored product messaging
• Manage the sales process from initial contact through proposal and order finalization to secure new and expanded accounts
• Participate in required product and service training to maintain up-to-date knowledge of wireless offerings
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED