Consultant, Business Capability Team Analysis

Nationwide•Lowell, MA

7d•$108,000 - $200,000•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Ability to elicit business requirements into clear reporting, technical configurations, and development solutions aligned with insurance workflows. Strong P&C business acumen, with understanding of insurance operations (e.g., sales, claims, underwriting, policy servicing) and ability to connect technical solutions to business outcomes. Experience with business process management and workflow automation tools (such as SS&C AWD/Chorus) and configuration strategies to drive efficiency and consistency. Proven data analysis skillset, including data extraction, SQL or other query languages for data validation and troubleshooting, and mapping data across systems. Basic knowledge of APIs, web services, and data mapping for system integrations. Ability to troubleshoot configuration issues and recommend scalable, sustainable solutions. Demonstrated ability to work effectively in an agile or product operating model environment, collaborating with Product teams, technology partners, and external vendors. Excellent facilitation and communication skills, with the ability to engage and influence stakeholders at all levels. This is a remote position. This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program. Job Description Summary Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team management group may be the place for you! As a Consultant, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey across multiple lines of business. You will also be a member of the broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support and insights to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the outcomes.

Requirements

Ability to elicit business requirements into clear reporting, technical configurations, and development solutions aligned with insurance workflows.
Strong P&C business acumen, with understanding of insurance operations (e.g., sales, claims, underwriting, policy servicing) and ability to connect technical solutions to business outcomes.
Experience with business process management and workflow automation tools (such as SS&C AWD/Chorus) and configuration strategies to drive efficiency and consistency.
Proven data analysis skillset, including data extraction, SQL or other query languages for data validation and troubleshooting, and mapping data across systems.
Basic knowledge of APIs, web services, and data mapping for system integrations.
Ability to troubleshoot configuration issues and recommend scalable, sustainable solutions.
Demonstrated ability to work effectively in an agile or product operating model environment, collaborating with Product teams, technology partners, and external vendors.
Excellent facilitation and communication skills, with the ability to engage and influence stakeholders at all levels.
Bachelors degree in business, IT or related field with advanced degree preferred.
Typically, 7 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions.
Experience delivering work in an agile environment, leveraging product-centric principles and managing large scale initiatives with multiple dependencies.
Deep knowledge of insurance industry.
In depth understanding of agile planning practices and customer centric design.
Strong command of verbal and written communication skills in addition to facilitation techniques.
Ability to analyze quantitative and qualitative information and summarize for consumption by all levels.
Ability to develop recommendations and influence the strategic vision and multi-year product roadmap.
Strong business process design skills and ability to communicate findings in a clear and concise manner.
Ability to work interpedently and manage large, complex tasks that span different subject matters.

Responsibilities

Collaborates with Business Capability Owner on prioritization and develops requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met.
Conducts competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences.
Presents findings and recommendations to Business Capability Managers and/or Owners.
Assesses organizational impact for organizational change management planning.
Coordinates communication and training and is accountable for overall business readiness.
Provides recommendations to the Business Capability Manager and/or Owner and agile team.
Keeps up on the latest industry trends as well as customer needs and behaviors.
Serves as a source of expertise for direction, mentoring and guidance for less experienced analysts.
Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives.
Partners with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers.
Works with team to identify areas focus and provides insights to product and journey owner for prioritization.
Leads and execute design and development on business configurable tools where applicable in support of operational partners.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire