Business Banking Virtual Relationship Manager

KeyBank•For Those Who Work At Home, OH

1d•Remote

About The Position

The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio. This role involves maintaining and managing an assigned client portfolio of Business Banking Small Business clients, proactively calling on them to address service or business-related needs, and promoting and cross-marketing products and services. The manager will also make joint calls with partners, review financial statements, assess credit lines, renew loans, identify lending opportunities, and complete associated lending responsibilities. A key aspect is aggressively maintaining client retention and mitigating profitable client run-off. The role also entails managing various operational and administrative tasks to ensure client compliance and acting as a bank advocate and advisor. The position embraces a virtual team model and requires strategic management of unprofitable and/or anticipated exiting client relationships.

Requirements

Associate's degree or equivalent experience
A minimum of 1 year of in a comparable or skill transferrable role, demonstrating strong customer service & selling skills
A minimum of 1 year of extensive financial services experience, in business/commercial banking, with a thorough understanding of the regulatory and competitive environment, key industry players, economic drivers, and operating issues
Small Business lending experience
Ability to build trust by taking a client-centric approach
Deploys a long-term, innovative approach to problem-solving and decision-making with clients to build the relationship and generate solutions
Demonstrates expertise within defined industry or geography (vertical/sub-vertical) and within product set
Exhibits a relentless focus on creating and driving revenue growth and generating results
Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions
Uses structured sales methodologies, principles, and practices without losing sight of the client and environment
Understands Key’s risk culture and effectively manages risk/reward trade-offs
Maintain and nurture client relationships through regular communication and financial advice
Understand and promote various banking products and services to meet client needs
Independently package and present credit deals, ensuring thorough analysis and compliance with lending policies

Responsibilities

Maintain and manage an assigned client portfolio of Business Banking Small Business clients in an effort to grow and retain the banking relationship(s).
Proactively call on a portfolio of assigned clients within set interval periods to address service or business-related needs.
Promote and cross-market products and services to clients by keeping clients informed of products, services, special promotions, and providing appropriate financial solutions via consultative review and proactive contact.
Make joint calls with partners to enhance their selling skills and uncover consumer opportunities, as well as engage Business Banking RMs, Branch Managers, and/or other specialty partners on role assigned sales opportunities.
Review financial statements, assess credit lines, and renew loans.
Identify opportunities to lend in the form of a business loan and complete associated lending responsibilities.
Aggressively maintain client retention and mitigate profitable client run-off.
Responsible for various operational tasks while acting as a bank advocate and advisor to the client.
Manage all administrative tasks associated with client portfolio to ensure all clients are within bank compliance.
Embrace a virtual team model and enhance the professional atmosphere that leads to a successful sales environment.
Strategically manage unprofitable and/or anticipated exiting client relationships.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.