Business Banking Support Specialist

Park State Bank • Minneapolis, MN

23h • $22 - $25 • Onsite

About The Position

The Business Banking Support Specialist is a key member of the Bank’s Cannabis Banking program. This role provides administrative and operational support for the Bank’s Cannabis Banking Department. This position serves as a primary point of contact for cannabis and hemp banking clients, assisting with compliance-related requests, account servicing, and ongoing customer support. The ideal candidate is highly organized, customer-focused, detailed-oriented, and able to manage multiple priorities while maintaining confidentiality and meeting regulatory deadlines. This position is part-time (25-29) hours per week and requires strong communication skills, excellent follow-through, and the ability to work independently in a fast-paced, highly regulated environment.

Requirements

• College degree in a business-related field.
• 3-5 years of working in a high-level client relationship management position.
• 3-5 years of retail or business banking experience.
• Prior experience in customer service, preferably in retail, cannabis or banking/financial services industry.
• Knowledge of banking operations, regulations, and compliance requirements, with specific understanding of legal framework surrounding the cannabis industry being a significant advantage.
• Excellent communication skills both verbally and written, with the ability to effectively convey complex information and resolve issues with professionalism and diplomacy.
• Belief in and dedication to Park State Bank Core Values, Mission and Core Focus - To be The Best Bank!
• Comfortable greeting and working with customers
• Ability to work independently as well as part of a collaborative team environment
• Flexibility to adapt to changing regulatory requirements and industry dynamics
• Commitment to upholding confidentiality, integrity, and ethical standards in all interactions
• Strong communication skills
• Client service focused
• Resourceful, well organized and can manage distractions/interruptions easily
• Effective problem-solving and decision-making skills
• Strong attention to detail
• Must be able to meet deadlines and adjust priorities independently.
• Must have excellent interpersonal and organizational skills and enjoy working with the public.
• Will need to communicate in a clear, concise, and pleasant manner.
• Must be able to meet deadlines, multi-task and adjust priorities as necessary.
• Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank’s vendors.
• Ability to keep information confidential is extremely important.
• Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other productivity equipment.
• Employees frequently communicate with employees, clients and vendors.
• Must be able to exchange accurate information both orally and written in English.
• Employees will be required to travel to branches located within the region so must have a valid driver’s license and reliable transportation.
• Serves as a representative of the Bank at appropriate functions.

Nice To Haves

• Prior experience in customer service, preferably in retail, cannabis or banking/financial services industry.
• Specific understanding of legal framework surrounding the cannabis industry being a significant advantage.

Responsibilities

• Complete recurring compliance task lists by requesting and collecting required documentation from clients.
• Follow up with customers regarding outstanding compliance items, missing documentation, or additional information needed for account reviews.
• Verify client information and maintain accurate customer records.
• Schedule and conduct virtual site visits with clients to support ongoing due diligence requirements.
• Maintain regular communication with customers to ensure compliance deadlines are met.
• Assist clients with routine banking requests, including deposit inquiries, withdrawal requests, debit card limit increase requests, account maintenance requests, and completion of required banking forms and documentation.
• Prepare, organize, and maintain electronic client files.
• Ensure all required documentation is received, properly filed, and retained in accordance with Bank policies.
• Coordinate with internal departments to facilitate timely processing of customer requests.
• Track outstanding items and maintain organized task lists to ensure timely completion.
• Serves as a backup to the Cannabis Banking Client Specialist.
• Assist front desk staff with CSS teller cash duties.
• Ensure adherence to all cannabis banking regulatory requirements, including but not limited to Customer Identification Program (CIP/Beneficial Ownership), Know Your Customer (KYC), Bank Secrecy Act (BSA), and Anti-Money Laundering (AML) requirements.
• Maintain a thorough working knowledge of federal, state, and institutional cannabis banking guidance.
• Collaborate closely with the Compliance Department, BSA Officer, and CRB Officer to manage the heightened regulatory expectations of cannabis banking.
• Work closely with internal partners including the Cannabis Related Business (CRB) team, Business Banking, Compliance, BSA/AML, Treasury Management, and Operations.
• Maintain ongoing knowledge of the cannabis industry, regulatory landscape, and banking best practices.

Benefits

• CORE VALUES: Park State Bank’s Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, and INNOVATIVE. We endeavor to live by these values in all that we do!
• MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level