Business Banking Support Specialist 5
About The Position
The Business Banking Support Specialist is a customer service and support role at U.S. Bank, working directly with customer accounts, inquiries, and items related to client satisfaction with the U.S. Bank relationship. This role operates under the direction of Business Banking Relationship Managers and Business Banking Relationship Analysts. U.S. Bank is committed to helping customers and businesses make better financial decisions and enabling communities to grow and succeed, offering a wide range of opportunities for career development and skill acquisition from Day One.
Requirements
- Bachelor's degree, or equivalent work experience
- Typically seven or more years of job-related experience
Nice To Haves
- Considerable knowledge of departmental and bank products and services
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
Responsibilities
- Support sales teams in executing a One Bank strategy and growing market share.
- Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.
- Identify potential problems, and compliance issues.
- Maximize client satisfaction and encourage expansion of the relationship.
- Identify products and services that realize clients’ unmet needs.
- Reduce risk to the bank and ensure timely and accurate compliance to procedural, policy and regulatory requirements.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- incentive and recognition programs
- equity stock purchase
- pension
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
