Business Banking Relationship Manager - Grand Rapids, MI

Bank of America•Grand Rapids, MI

18h•Onsite

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million and actively manages and deepens relationships with high-value and opportunity clients. The role supports profitable growth of the business banking customer base, identifies and develops opportunities, and acquires new clients through prospecting, networking, and external referral sources. It also includes opening core business accounts in accordance with procedural guidelines. The position delivers a branded client experience, manages client needs and sales opportunities while mitigating risk, and advises small business owners on financial solutions, services, and digital capabilities. The manager works with internal partners to expand opportunities, supports performance and growth of the Small Business segment, and coaches and develops associates and clients. Bank of America describes an in-office culture with role-specific flexibility; this role requires being in the field at least 80% of the time. The position is based in Grand Rapids, Michigan, and is scheduled for 40 hours per week on first shift.

Requirements

Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze clients' financial conditions and industry trends.
Ability to understand and interpret financial statements and cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Enjoys partnering and negotiating with a team of bank employees to solve client issues.
Demonstrated management of a client portfolio with a focus on relationship development and deepening.
Thorough knowledge of small business financial products and services.
Familiarity with CRM platforms and other banking systems.
High school diploma/GED or equivalent work experience.
Ability to work 40 hours per week on first shift.

Nice To Haves

Community leadership experience.
Strong computer skills and ability to multitask in a demanding environment.
Bachelor's degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to address client needs, drive sales opportunities, and mitigate risk.
Identify and refer specialized small business opportunities and solutions, and conduct small business relationship reviews.
Deliver a branded customer experience within aligned sales portfolios while spending at least 80% of the time in the field.
Build relationships with Merchant, Practice Solutions, Treasury, and Business Banking partners to increase small business opportunities.
Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support their short- and long-term business goals.
Support execution of the sales delivery model to achieve targeted performance and growth for the bank's Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while supporting a client- and employee-centric culture.
Open core business accounts while adhering to procedural guidelines.
Prospect, network, and develop external referral sources to acquire new client opportunities and grow the business banking customer base.