Business Banking Relationship Manager

Bank of Montreal•Los Angeles, CA

2d•Onsite

About The Position

This position is for a Business Banking Relationship Manager who will cultivate, build, and manage relationships with a portfolio of small business clients. The primary goal is to build a pipeline of new business and increase BMO’s market share by applying professional consultative sales and business development practices. The manager will proactively develop and execute sales strategies to attract new business clients, expand existing relationships, and develop internal and external networks and referral sources for ongoing growth. Key aspects include generating appointments, executing business plans for customer retention, identifying prospective customers, and cross-selling products and services. The role requires developing client rapport, instilling confidence, and earning trust as a relationship manager, while understanding the local market and building relationships with centers of influence. The manager will deliver exceptional customer service, provide expertise, and offer responsive support to develop long-term profitable relationships and expand wallet share. This includes answering inquiries, providing accurate information about business banking products, understanding customer needs, and offering suitable financial solutions. The role also involves resolving or escalating issues, developing solutions and recommendations based on business strategy, and providing advice on solution implementation. Furthermore, the manager will break down strategic problems, analyze data for insights, monitor performance, coordinate database management adhering to data governance standards, and lead or participate in change management activities. The position requires input into operational programs, timely and efficient service execution, and support for business program development and promotion. Adherence to security and safeguarding procedures, due diligence in preventing loss due to fraud or money laundering, maintaining confidentiality of customer and Bank information, and identifying and acting on risks are crucial. The role primarily focuses on business/group within BMO, may have broader enterprise-wide focus, involves exercising judgment to solve complex problems independently, and requires taking measured risks within the bank's Risk Management Framework.

Requirements

Typically between 4 - 6 years of relevant experience.
Post-secondary degree in related field of study or an equivalent combination of education and experience.
Strong financial analysis skills, with a demonstrated ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk.
Strong knowledge of business banking products, lending processes and loan documentation, and supporting policies, procedures, and technologies.
Strong experience with customer sales and service.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Cultivates, builds, and manages relationships with a portfolio of small business clients.
Builds a pipeline of new business and increases BMO’s market share.
Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio.
Actively identifies opportunities and refers to BMO colleagues as appropriate.
Proactively develops and executes sales strategies to attract new business clients and expand existing relationships.
Develops internal and external networks and referral sources to ensure ongoing growth of BMO's business.
Generates appointments and opportunities to grow business results through targeted sales efforts.
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
Identifies prospective customers and cross-sells additional products and services to meet their needs.
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Understands the local market and proactively develops relationships with centres of influence.
Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support.
Develops and maintains long-term profitable relationships and expands wallet share within the assigned portfolio.
Answers inquiries and provides accurate information about business banking products and services.
Understands customer needs and offers financial solutions that meet customer goals.
Resolves or escalates issues.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Executes work to deliver timely, accurate, and efficient service.
Supports the development and promotion of a business/group program.
Follows security and safeguarding procedures and applies due diligence in accordance with Bank’s policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation.
Maintains the confidentiality of customer and Bank information in compliance with Bank policies and procedures.
Identifies risks and takes appropriate actions, including all documentation and other regulatory requirements to maintain operational integrity.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.