Business Banking Relationship Manager II

LED FastStart•Hammond, LA

About The Position

This role works directly with the Retail Branch Network to develop, facilitate, and manage the lending needs of small business clients. The position involves researching client businesses, providing information on Business Banking services, and ensuring loan quality meets Bank standards. The Relationship Manager will directly or indirectly manage a portfolio of Business Banking loans and collaborate with Branch Managers on training to grow Business Banking. Proactive engagement with potential clients through networking, community involvement, and referrals is key, as is building and maintaining strong, trusting, long-term relationships with existing clients. Collaboration with sales and leadership is essential for securing and retaining clients, as well as contributing to sales goals, planning, and forecasting. The role demands exceptional customer service, acting as a trusted advisor, and understanding client needs to offer solutions through a consultative process. This includes making outbound calls, closing sales, and guiding clients through the closing process. Adherence to all applicable laws, regulations, policies, and guidelines is mandatory. Other duties as assigned.

Requirements

Bachelor's degree in Finance, Accounting or related field or equivalent experience preferred.
5+ years Business Banking or lending related experience, preferably in a financial institution, required.
High School Diploma or equivalent (GED) required.
Strong working knowledge of small business or commercial loan documentation and commercial banking.
Strong knowledge of lending services and related areas.
Strong consultative sales skills.
Must possess good verbal and written communication skills.
Must possess good organizational and time management skills.
Must possess ability to perform detailed tasks with accuracy.
Must possess good financial analytical skills.
Must possess knowledge of computers and computer operations MS Office software.
Must possess knowledge of standard office equipment including computer, typewriter, fax machine, scanner and copy machine.

Nice To Haves

nCino Loan Origination System experience preferred.

Responsibilities

Works directly with the Retail Branch Network to develop, facilitate and manage the lending needs of small business clients.
Researches client businesses and provides prospective customers/clients with Business Banking services offered.
Ensures Bank standards are met with regards to loan quality.
Directly or indirectly manages a portfolio of Business Banking loans.
Collaborates with Branch Managers on related training in order to develop and grow Business Banking.
Proactively identifies and engages with potential Business Banking customers through networking, community involvement, and referrals.
Builds and maintains strong relationships with existing Business Banking clients, fostering trust and long-term partnerships.
Collaborates with sales and leadership to secure, retain, and Business Banking clients.
Collaborates with management on sales goals, planning, and forecasting as needed.
Provides exceptional customer service, acting as a trusted advisor to clients and helping them navigate their financial decisions.
Makes cold/warm calls and multiple outbound calls to potential clients as necessary.
Understands client needs and offers solutions and support through a consultative process.
Closes sales and works with client through the closing process as applicable.
Ensures that their work is following all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.