Business Banking Relationship Manager II

Investar Bank National As•Metairie, LA

About The Position

The Business Banking Relationship Manager II works directly with the Retail Branch Network to develop, facilitate, and manage the lending needs of small business clients. This role involves researching client businesses, providing information on Business Banking services, and ensuring loan quality meets Bank standards. The position also involves managing a portfolio of Business Banking loans, collaborating with Branch Managers on training, and proactively identifying and engaging with potential clients through networking and referrals. Building and maintaining strong client relationships, collaborating with sales and leadership, and providing exceptional customer service are key aspects of this role. The manager will also work with management on sales goals, planning, and forecasting, and make outbound calls to potential clients. Understanding client needs, offering solutions, closing sales, and ensuring compliance with laws, regulations, policies, and guidelines are also essential functions. All other duties as assigned.

Requirements

High School Diploma or equivalent (GED) required.
5+ years Business Banking or lending related experience, preferably in a financial institution, required
Strong working knowledge of small business or commercial loan documentation and commercial banking.
Strong knowledge of lending services and related areas.
Strong consultative sales skills.
Must possess good verbal and written communication skills.
Must possess good organizational and time management skills.
Must possess ability to perform detailed tasks with accuracy.
Must possess good financial analytical skills.
Must possess knowledge of computers and computer operations MS Office software.
Must possess knowledge of standard office equipment including computer, typewriter, fax machine, scanner and copy machine.

Nice To Haves

Bachelor's degree in Finance, Accounting or related field or equivalent experience preferred.
nCino Loan Origination System experience preferred

Responsibilities

Works directly with the Retail Branch Network to develop, facilitate and manage the lending needs of small business clients.
Researches client businesses and provides prospective customers/clients with Business Banking services offered.
Ensures Bank standards are met with regards to loan quality.
Directly or indirectly manages a portfolio of Business Banking loans.
Collaborates with Branch Managers on related training in order to develop and grow Business Banking.
Proactively identifies and engages with potential Business Banking customers through networking, community involvement, and referrals.
Builds and maintains strong relationships with existing Business Banking clients, fostering trust and long-term partnerships.
Collaborates with sales and leadership to secure, retain, and Business Banking clients.
Collaborates with management on sales goals, planning, and forecasting as needed.
Provides exceptional customer service, acting as a trusted advisor to clients and helping them navigate their financial decisions.
Makes cold/warm calls and multiple outbound calls to potential clients as necessary.
Understands client needs and offers solutions and support through a consultative process.
Closes sales and works with client through the closing process as applicable.
Ensures that their work is following all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.