Business Banking Relationship Management Manager (LO)

Wells Fargo Bank•Minneapolis, MN

2d•Hybrid

About The Position

Wells Fargo is seeking a Business Banking Relationship Management Manager (LO) in Consumer Business Lending providing leadership for a team of Senior Business Banking Relationship Managers. In this role, you will manage and develop a team of relationship managers with a focus on client relationship management, client experience, acquisition of new clients, deepening existing relationships, and risk management for Business clients. You will promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening relationships with existing clients, and retaining existing credit or deposit balances within an assigned territory. You will also identify and recommend opportunities for process improvement and risk control development, and make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of the team to meet business objectives. This role involves collaborating and consulting with peers, colleagues, and multiple level managers; interacting directly with clients, representing the company externally, and leading a team of individuals to resolve client issues while achieving Wells Fargo’s business objectives, by helping clients navigate processes and escalating inquiries when needed. You will coach and manage the team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients’ needs, by developing best practices to engage product organizations and understand clients’ businesses, strategic objectives, operational priorities, and financial positions. Partner with Strategy, Sales, and Product partners to provide vision and leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively. Establish relationships with Wells Fargo partners across assigned territory to develop partnership agreements to better meet our client’s needs and manage allocation of people and financial resources for the functional area. Mentor and guide talent development of direct reports and assist in hiring talent. This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

5+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Nice To Haves

2+ years of supervisory or management experience
2+ years of commercial credit experience
Proven ability to recruit, hire and train new employees
Proven ability to manage a team in a virtual environment
Proven collaboration skills across various levels of the organization
Proven leadership, collaboration, team building, and partnership skills
Strong analytical and critical thinking skills combined with strategic business focus
Demonstrated effective verbal, written and interpersonal communications skills with the ability to present information in order to create understanding and influence decisions.
Proven leadership ability to drive successful execution of business imperatives; ability to plan, prioritize and set goals.

Responsibilities

Manage and develop a team of relationship managers with a focus on client relationship management, client experience, acquisition of new clients, deepening existing relationships, and risk management for Business clients
Promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening relationships with existing clients, and retaining existing credit or deposit balances within an assigned territory
Identify and recommend opportunities for process improvement and risk control development
Make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives
Collaborate and consult with peers, colleagues, and multiple level managers; interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo’s business objectives, by helping clients navigate processes and escalating inquiries when needed
Coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients’ needs, by developing best practices to engage product organizations and understand clients’ businesses, strategic objectives, operational priorities, and financial positions
Partner with Strategy, Sales, and Product partners to provide vision and leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively
Establish relationships with Wells Fargo partners across assigned territory to develop partnership agreements to better meet our client’s needs
Manage allocation of people and financial resources for functional area
Mentor and guide talent development of direct reports and assist in hiring talent