Business Banking Relationship Management Manager (LO)

Wells Fargo • Chandler, AZ

6d • Onsite

About The Position

Wells Fargo is seeking a Business Banking Relationship Management Manager (LO) in Consumer Business Lending providing coverage for Business Banking Relationship Managers. This role involves managing and developing a team of relationship managers with a focus on customer relationship development, customer experience, and risk management. The position aims to promote business growth by implementing strategies to increase revenue through onboarding new customers, deepening relationships with existing customers, and retaining credit or deposit balances. It also includes identifying opportunities for process improvement and risk control development, making decisions on resources and objectives, and collaborating with peers and management. The role involves managing people and financial resources for Small Business Banking Relationship Management, mentoring talent, and assisting in hiring. This LO position has customer contact and may involve needs assessing and referring customers interested in a dwelling secured product to a SAFE team member, without taking an application or negotiating terms of a dwelling secured transaction. Individuals in an LO position must meet Loan Originator requirements under Regulation Z.

Requirements

• 5+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Nice To Haves

• 2+ years of supervisory or management experience
• Proven collaboration skills across various levels of the organization
• Proven ability to recruit, hire and train new employees
• Proven ability to manage a team in a virtual environment
• Proven leadership, collaboration, team building, and partnership skills
• Strong analytical and critical thinking skills combined with strategic business focus
• Demonstrated effective verbal, written and interpersonal communications skills with the ability to present information in order to create understanding and influence decisions.
• Proven leadership ability to drive successful execution of business imperatives; ability to plan, prioritize and set goals.

Responsibilities

• Manage and develop a team of relationship managers with a focus on customer relationship development, customer experience, and risk management
• Promote the growth of the business by implementing strategies to increase revenue by onboarding new customers, deepening the relationship with existing customers, and retaining existing credit or deposit balances
• Identify and recommend opportunities for process improvement and risk control development
• Make decisions and resolve issues regarding resources, objectives, and operations of team to meet business objectives
• Collaborate and consult with peers, colleagues, and multiple level managers
• Collaborate with other managers and department leadership in hiring, training, or development and evaluation of individuals' performance
• Manage allocation of people and financial resources for Small Business Banking Relationship Management
• Mentor and guide talent development of direct reports and assist in hiring talent
• Position will be responsible for visiting business banking employees, customers, and prospects within an assigned market/geography.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed