Business Banking Optimization Manager

ESL Federal Credit Union•City of Rochester, NY

3h•Hybrid

About The Position

The Business Banking Optimization Manager is a strategic role focused on enhancing the effectiveness and future readiness of ESL’s Business Banking division. This position is responsible for identifying opportunities to improve operations, connect business banking efforts to enterprise-level initiatives, and embed customer needs into digital and process transformation. The ideal candidate brings a strong strategic mindset, is comfortable with ambiguity, and is excited to lead work that improves the customer experience and business outcomes.

Requirements

Bachelor’s degree or equivalent experience in business administration, finance, management, information systems, or related field
Lean Six Sigma Green Belt or higher, or willing to complete within first year of employment
7+ years in business operations, process, strategy, or related role
Demonstrated experience leading process improvement or change initiatives
Demonstrated experience in financial services operations, preferably in business or commercial banking
Demonstrated experience analyzing data, developing recommendations, and presenting findings to senior-level leadership
Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

Nice To Haves

Strategic mindset balanced with understanding how people and processes interact across the organization
Clear and persuasive communication, both written and verbal
Skilled at translating complex ideas into actionable plans
Comfortable interfacing cross-functionally at all levels of the company
Experience navigating ambiguity and shifting priorities
Collaborative and open to new perspectives and ways of working

Responsibilities

Develop and maintain a clear strategic roadmap for Business Banking that aligns with ESL’s corporate goals and initiatives
Conduct market research and internal analysis to identify emerging opportunities and risks
Serve as a liaison between Business Banking and enterprise strategy, helping to ensure consistent direction and decision-making
Develop staffing models and tools to provide input into headcount planning and resource allocation
Leverage internal data sources and business intelligence tools to assess business performance and identify operational improvement areas
Interpret external market research and competitor analysis to uncover emerging risks, industry shifts, and potential areas for innovation
Develop reporting and dashboards that support business banking leadership with timely, data-informed insights
Represent Business Banking in company-wide initiatives, including digital transformation and vendor evaluations
Ensure that business banking client needs are embedded into evolving technology platforms and service models
Build strong partnerships across internal teams to drive alignment and execution
Collaborate with ESL’s Process Management team to review and improve business banking processes, with a focus on consistency and efficiency
Leverage data, automation, and digital tools to streamline service delivery
Develop general frameworks that balance consistency with customization for Business Banking products and services
Stay current on industry trends and best practices
Participate in training and self-development opportunities
Perform other related duties as assigned or appropriate to support business needs