Business Banking Lead Relationship Liaison

M&T Bank • Danvers, MA

13d • $30 - $50 • Hybrid

About The Position

This role is part of a team of professionals focused on portfolio and risk management, service, and sales support within the Business Banking Sales Division. The position requires a strong leader to collaborate with operational and sales partners, ensuring seamless communication and enhanced synergy. The individual will develop operational expertise and serve as a subject matter expert on M&T’s policies and procedures, while also providing coaching and mentorship to team members to improve their skillsets.

Requirements

• Candidate for Business Banking Lead Relationship Liaison must currently be in the Sr. Relationship Liaison role.
• Bachelor’s degree
• In lieu of a bachelor’s degree, minimum of 3 years of banking/financial industry experience.

Nice To Haves

• Ability to work as a team member with tact and diplomacy.
• Thrives in a fast-paced environment, excels in time sensitive situations, and has the ability to deliver results with tight deadlines for various assignments.
• Proficient personal computer skills, including Adobe DC, Sales force, Microsoft Word, and Excel.
• Proficient in banking systems, policies, procedures, regulation along with broad knowledge of state and courthouse filings.
• Experienced in lending operations to include business banking loan approvals, financial statements, and loan documentation.

Responsibilities

• Oversees the development and enhancement of team expertise in loan accounting systems, internal policies, procedures, and systems/applications, applicable regulatory guidelines, and ensuring comprehensive issue resolution.
• Provides strategic oversight of compliance with M&T Credit Policy, business financial documents, business banking loans, and additional legal documentation to ensure robust asset management.
• Leads the communication efforts among credit underwriting, external attorneys, internal legal, document preparation departments, and others as may be needed to facilitate timely loan closing and proactively resolve complex issues.
• Mentors and coaches team members, fostering collaboration with internal and external stakeholders to address discrepancies/issues found during due diligence, loan documentation, loan closing and review processes.
• Drives escalation of significant issues as appropriate.
• Partners with sales leadership to evaluate and process exception requests, guiding deviations from standard business practices.
• Lead regular one-on-one meetings with Relationship Manager(s) to prioritize and strategize ongoing portfolio management activities and new loan requests, while facilitating cross-business line cluster meetings.
• Play a key role in the client facing team by overseeing transaction requests, documentation collection, fraud support, error resolution, and managing escalations.
• Conduct thorough research on client and bank issues, proposing comprehensive solutions and evaluating potential trade-offs while identifying risks and presenting effective mitigants.
• Monitor and manage the portfolio’s outstanding assets, such as, but not limited to maturing loans, exception pricing, annual reviews, and covenant compliance, ensuring proactive oversight.
• Delegate tasks to ensure uninterrupted workflow and enhance team efficiency.
• Provide coaching and mentorship to team members, enhancing their skills in risk identification and mitigation alongside the relationship team, fostering a collaborative environment.
• Assume additional responsibilities as needed, including leading the training and mentoring of new team members, identifying opportunities for process improvements, and driving projects aimed at enhancing efficiency.
• Ensure comprehensive understanding and adherence to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Proactively identify and escalate risk-related issues to senior management.
• Maintain and strengthen M&T internal control standards by overseeing the timely implementation of internal and external audit points together with any issues raised by external regulators and ensuring compliance.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Undertake additional related duties as assigned, providing strategic oversight and guidance as necessary.

Benefits

• The pay range for this position is $30.16 - $50.26 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior