Business Banking Client Manager
About The Position
As one of UMB’s leading lines of business, the Business Banking Team is responsible for helping grow the Business Banking loan portfolio with companies generating revenues from $1MM-$20MM. The team is made up of Business Banking Relationship Officers, Treasury Management Officers, Underwriters, Client Managers, and Analysts. This team manages Commercial and Industrial relationships throughout their lives – developing meaningful connections with management of the companies they serve. Always mindful of the changes in the company, its industry, etc., over time that might create a change in their financial service needs. As the Business Banking Client Manager, you will have a primary focus on managing a portfolio of Business Banking clients, expanding the relationship with UMB within the client portfolio and a secondary focus on new customer acquisition, primarily through leveraging client portfolio relationships and contacts. You will be responsible for a large-sized portfolio.
Requirements
- Bachelor’s degree or equivalent experience in a related field.
- Three years’ banking experience including credit analysis and client management.
- High level of understanding of credit underwriting.
- Knowledge of bank products, services, and bank operations.
- Ability to interpret policies/procedures, loan contracts, and understanding of credit reports, financial statements and loan documents.
- High level of analytical skill.
- Ability to be a self-starter and show initiative.
- Strong communication skills (verbal & written).
- Proficiency in Word, Excel & PowerPoint.
- Ability to prospect and network at various levels within a company.
Nice To Haves
- Knowledge of lending products & cross selling of treasury management products.
Responsibilities
- Serve as a conduit for all product lines and match client needs with appropriate products, looking for cross-selling opportunities.
- Grow revenue by successfully prospecting new business within the portfolio and making appropriate referrals.
- Maintain a portfolio by calling on existing customers to expand existing business, ensure excellent client relations & proper servicing of account(s), and ensure the portfolio’s credit quality.
- Negotiate credit arrangements and prepare credit memoranda and supporting documentation with underwriting for presentation to approvers.
- Continuously monitor borrowing base reports and covenant compliance with regular reporting requirements for client base.
- Establish protocols and maintain tracking of documentation exceptions, past dues, field exams, borrowing base reports and covenant exceptions.
- Recognize and manage early warning signs for client portfolio on a recurring basis, which may include analyzing borrower/guarantor financial performance, confirming borrowing base and financial covenant compliance, analyzing payment performance benchmarks, and performing regular financial reviews.
- Provide recurring customer service to existing clients, including direct contact with customers and emphasis on maintaining UMB TUCE at all times.
- File all required reports, and resolve all related issues in a timely and efficient manner.
- Other duties as assigned.
Benefits
- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- Health savings accounts
- Flexible spending accounts
- Dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
