Business Banker II

Orange Bank & Trust Company•Middletown, NY

11d•$21 - $24•Onsite

About The Position

The Business Banker II is responsible for performing intermediate duties and support related to branch operational activities and financial services. This role handles all teller transactional activity, processes all new account transactions, and assists customers in their selection of various accounts and financial services. The Business Banker II also cross-sells the Bank's products and services, opens, maintains, and closes all account types, performs branch clerical duties, and promotes business by maintaining good customer relations and referring customers to appropriate staff for new services. The position requires full knowledge and skill in new account opening, teller operations, and safe deposit box management.

Requirements

High School Diploma or GED
2 Years Banking Experience
1 Year Sales Experience
Knowledge of banking industry regulations as well as internal processes and controls, procedures and workflow specifically in loan operations and commercial closings.
Ability to operate effectively in a team environment as well as be able to work independently.
Ability to meet deadlines and work in a fast-paced environment and demonstrate a proven track record of multi-tasking with a strong sense of urgency.
Must be detail oriented and organized with excellent follow-up, written and verbal skills.
Demonstrate ability to apply required regulatory and policy requirements when making decisions.
Knowledge of the bank policies and procedures for the teller line & customer service, and good judgment skills.
An ability to handle change, stress and the pressures of daily activity when multi-tasking and working at a fast pace.

Nice To Haves

Associates Degree
3 Years Banking Experience
2 Years Sales Experience

Responsibilities

Provides support to all assigned areas of branch operations where service or assistance is needed, including platform area, teller line, and safe deposit.
Provide service delivery to internal/external customers to resolve account service issues.
Maintain a cash drawer to process client transactions.
Execute financial transactions in accordance with bank policies and procedures.
Handle large sums of cash accurately and efficiently. Maintain Cash Limits. Perform all phases of teller work.
Achieve and maintain customer satisfaction through excellence in service delivery, follow up and problem resolution.
Assist consumer and business customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
Prepare for audits.
Alternate opening and closing branch with management.
Maintains a working knowledge of the complete line of products and services offered. Takes responsibility to keep up to date and request assistance for further development needs.
Perform all other duties assigned by management.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Orange Bank & Trust, its clients assets, by driving compliance with applicable laws, rules and regulations. Adhering to policy and procedures, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.