Business Automation Analyst - AI Governance

GM Financial•Fort Worth, TX

15h•Hybrid

About The Position

The Process Excellence Team at GM Financial is dedicated to enhancing operational efficiency and driving continuous improvement across the organization. Our team focuses on streamlining processes, improving quality, and optimizing performance to deliver exceptional value to our clients and stakeholders. As a member of the Process Excellence team, you will collaborate with various departments to identify opportunities for improvement and implement innovative solutions. Our team works closely with key stakeholders to drive organizational change, improve productivity, and ensure sustainable growth. You will navigate complex projects using strategic thinking and an adaptive mindset while building lasting relationships along the way. If you enjoy fostering customer relationships, championing continuous improvement, and utilizing problem-solving skills, this is the right place for you! Join our Process Excellence team to develop your skills and career within a dynamic and forward-thinking organization. Be part of a team that values innovation, collaboration, and excellence. The Business Automation Analyst will drive AI adoption across the global workforce as part of the AI Governance & Adoption team. This role will lead enterprise Microsoft 365 Copilot training and enablement for more than 7,500 license holders. You'll partner with IT and the M365 team to facilitate workshops, office hours, and business-unit sessions that help employees use AI in their daily work. The analyst will also help business users design simple agents with Copilot and Copilot Studio. They will also help formalize and scale the team's new adoption processes as AI use-case volume grows. This team member will be a confident communicator and facilitator who learns quickly and is comfortable working hands-on with AI. They will bring a continuous improvement mindset to turning manual work into repeatable programs that scale.

Requirements

3 years of demonstrated experience as a business analyst or similar role required
Proven track record of solving difficult problems in an enterprise environment required
High School Diploma required

Nice To Haves

Knowledge of automation assessment, lifecycle methodologies and documentation best practices
Automation certification in Automation Anywhere, Blue Prism or UiPath preferred
Knowledge of GM Financial or another auto finance company core business functions, policies and procedures a plus
Experience with various automation and productivity tools
Skilled in the use of low code technology and the development of automation solutions
Active listener and strong communication skills (both verbally and in writing)
Proactive in building relationships with business partners
Organized and willing to do administrative tasks
Ability to use good research, data, and judgment when solving problems or making recommendations
Ability to demonstrate integrity in the management of work demands and pressures
Ability to continually pursue personal development
Committed to being a self-starter, able to operate efficiently within given parameters and deadlines
Committed to having a growth mindset and the ability to learn and adapt
1 year working on automation or other technology initiatives as a business analyst or other applicable role preferred
Experience working with both the business and IT to deliver business value preferred
Bachelor’s Degree or equivalent experience preferred
Lean Six Sigma Green Belt certification preferred

Responsibilities

Lead and facilitate recurring Copilot training, including monthly Deep Dive and New User workshops and Copilot Connect office hours
Design and deliver custom workshops for business units, from intake and needs assessment through delivery and follow-up resources
Drive enterprise adoption programs, including the Copilot Roadshow, Power User Insights, and a tiered Copilot training program, in partnership with IT and the M365 team
Help business users design and build simple agents with Microsoft 365 Copilot and Copilot Studio, making sure governance, permissions, and data-handling guidelines are followed
Answer incoming Copilot questions and requests, and connect users with the right resources, recordings, and partners
Maintain and grow the Copilot resource library, including training recordings, how-to guides, and Viva Engage community content
Standardize workshop intake and request processes, and find ways to streamline and automate manual work as volume grows
Track and report adoption measures such as workshop attendance, request turnaround time, and Copilot usage trends
Partner with governance team members to promote responsible AI use and help scale the team's AI Governance & Adoption program
Use strong presentation and interpersonal skills to communicate effectively by email, virtually, or in person with audiences at every level
Stay current on new AI features and share new ideas and perspectives