Business Associate - Devils Lake

First Community Credit Union•Devils Lake, ND

5d•Onsite

About The Position

The Business Associate plays a vital role in supporting FCCU's mission of strengthening communities by helping members grow and thrive. This position provides essential administrative support to Agricultural and Commercial Loan Officers, ensuring smooth loan processing from origination through closing. By managing documentation, maintaining accurate loan files, and delivering exceptional member service, the Business Assistant I helps create a seamless lending experience for our members. Beyond administrative excellence, this role is about building relationships and fostering trust. The Business Assistant collaborates with internal teams and external partners to ensure compliance, accuracy, and timely completion of loan files. Ideal candidates are detail-oriented, adaptable, and passionate about serving members in a fast-paced environment. If you enjoy problem-solving, thrive on organization, and take pride in supporting financial solutions that help businesses and communities succeed, this is the opportunity for you.

Requirements

Hich school diploma or GED
Strong administrative and clerical skills
Excellent customer service
Good typing and data entry skills
Ability to operate a computer, telephone and other office equipment
Competitive team player, with a positive attitude willing to learn and adapt to change
Ability to communication, both written and verbal
Detail-oriented and able to work in a fast-paced member service environment

Responsibilities

Maintain and manage loan file and document status information and correspondence through the use of both system generated and manually prepared reports, adhering to established follow-up procedures.
Review loan documents for accuracy to ensure proper vesting, legal description, signatures and other relevant information is correct.
Collect and process origination fee payments and ensure invoices associated with each loan are paid in a timely manner. Follow-up on file exceptions and perform monitoring of files for outstanding items such as final title policies and insurance.
Close out, organize and complete loan files according to established guidelines. Perform imaging of all required documents.
Communicate by phone, written or electronic communication with internal and external parties (e.g. internal lending staff, title companies, third party vendors, business partners, loan members, etc) as needed to accurately complete loan files within prescribed timeframes.
Respond to member in-person and telephone inquiries, requests, and problems, taking ownership to resolve issues within given authority in a timely manner in accordance with member expectations and in compliance with operational and compliance procedures.
Maintain the integrity of the member relationship management solution and sales program by accurately recording and tracking member encounters.