Business Area Manager
About The Position
The Business Area Manager works with the Director(s) of Business Development to promote the growth and sustainability of Life Flight Network service lines through proactive, industry-leading service delivery and customer education; while promoting exceptional customer experiences. A Business Area Manager must hold an operational position with LFN. This requirement may be waived if applicant has significant experience in air medical as related to business, area outreach and development. The Business Area Manager will maintain an operational position consisting of one shift per pay period. Operational proficiency as outlined in the operational position job function such as Flight RN, Flight Paramedic, HEMS Pilot, etc. will be maintained in the manager's respective specialty. Applicable to the operational requirements of this position, the manager will also be subject to the Crew Safe Weight Policy. In the event a manager exceeds the weight limit, they will be allowed to assume all administrative responsibilities until flight status is resumed. All other requirements of the Crew Safe Weight Policy apply to this position. The Business Area Manager will be required to drive personal or company vehicles whenever and wherever business needs necessitate. Candidates may be eligible to receive up to $10,000 in Relocation Assistance, depending on the distance of the relocation.
Requirements
- Must hold a valid driver’s license.
- Must have access to an automobile in good repair.
- Must be able to provide proof of auto insurance.
- Must meet LFN’s Driver’s Policy Requirements.
- Must be able to travel whenever and wherever business needs necessitate.
- Must reside within 60 miles or 60-minute commute of designated service area, unless prior written exemption is approved by CBO.
- Will maintain an operational position consisting of 24 hours of operational time per pay period, unless prior written exemption is approved by CBO.
- Proficient in Microsoft 365 and Teams applications.
- Available to work on short notice in the event of staffing/scheduling issues and business development needs, including weekends, holidays and evenings.
- All candidates are subject to drug screening and background investigation.
Nice To Haves
- Bachelor’s degree in healthcare, aviation management, business administration or a related field.
- Will substitute years of experience for years of education.
- 2-3 years managerial experience in EMS, Air Medical, Healthcare or related field.
- Experience with air medical transport.
- Meets minimum qualifications of applicable job specialty, with operational background.
- Demonstrated communication skills, including outstanding written and verbal communication with peers, patients, families, customers and the community.
- Knowledge of business development specific to healthcare, air medical or EMS environment.
Responsibilities
- Promote the growth and sustainability of Life Flight Network service lines through proactive, industry-leading service delivery and customer education.
- Promote exceptional customer experiences.
- Maintain an operational position consisting of one shift per pay period.
- Maintain operational proficiency in the manager's respective specialty (e.g., Flight RN, Flight Paramedic, HEMS Pilot).
- Drive personal or company vehicles whenever and wherever business needs necessitate.
- Provide safety training and education while partnering with customers to implement best practices at all transport process levels.
- Model and promote Life Flight Network’s culture of safety internally and externally.
- Contribute to Life Flight Network’s ongoing commitment to provide the highest quality service through internal and external relationship management efforts.
- Identify barriers and opportunities to improve overall customer experience, growth, development, and innovation.
- Collaborate with other Life Flight Network team members and leadership.
- Maintain an in-depth knowledge of our partners' capabilities, geographical challenges, and transport limitations to effectively evaluate transport data and analyze trends to support customer success.
- Apply data-driven solutions to improve processes that ensure our partners and customers have access to industry-leading care and transport.
- Foster new and ongoing customer relationships.
- Continuously evaluate processes.
- Actively participate in local, state, and national boards and councils to promote our mission and values.
- Model Life Flight Network’s Safety, Quality, and Service Excellence culture in everyday interactions with partners.
- Model company policy and best practices for Life Flight Network’s employees.
- Act as the face of Life Flight Network when collaborating or communicating with other healthcare, EMS, law enforcement or local government leaders.
Benefits
- Competitive pay
- 401(k) with a 100% vested employer contribution
- Tenure bonuses
- Comprehensive Medical, Dental, and Vision coverage
- Company-paid Life and AD&D Insurance
- Company-paid Short & Long-Term Disability Insurance
- Wellness Reimbursement Program
- Complimentary Life Flight Network Membership for you and your household
- Paid Parental Leave
- Adoption Assistance
- Bereavement Leave (including for pets)
- Paid Volunteer Time
- Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees
- Tuition and Training Reimbursement
- Public Service Loan Forgiveness (PSLF) Eligible Employer
- Employee Recognition Awards
- Multilingual Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
