Sr. Business Architect

CGI•Cary, NC

1d•Onsite

About The Position

CGI is seeking to hire an experienced Business Architect – Value Stream & Service Design to help analyze, map, and redesign complex end to end business workflows spanning multiple business, operations, product, and technology teams. In this role you'll develop a holistic view of how work moves across the organization, identify where value is created, uncover bottlenecks and inefficient handoffs, and help stakeholders design more effective future state workflows and service models. Success in this role requires a combination of business architecture, value stream mapping, service design, operating model analysis, systems thinking, and strong stakeholder facilitation. This is a Full Time, On-Site opportunity located in our Cary, NC or Plano, TX offices.

Requirements

10+ years of relevant experience in business architecture, service design, process architecture, operating model design, or value stream transformation
Strong expertise in value stream mapping, service blueprinting, workflow/process mapping, and operating model analysis
Proven experience working across complex, multi team and cross functional environments
Strong ability to identify systemic bottlenecks, inefficiencies, handoff failures, and process improvement opportunities
Experience documenting complex business processes, dependencies, roles, decision points, and governance structures
Strong systems thinking capabilities with the ability to connect people, process, technology, governance, and business outcomes
Strong facilitation skills and experience leading discovery sessions and workshops
Ability to work effectively with senior leaders, subject matter experts, business teams, operations, product, and technology stakeholders
Ability to convert ambiguity and complex information into clear artifacts, recommendations, and actionable improvement plans
Excellent written, verbal, visual, and executive communication skills
Strong stakeholder management, relationship building, and influencing capabilities
Ability and willingness to work 100% onsite

Nice To Haves

Experience in Financial Services, Asset Management, or other highly regulated and operationally complex industries
Understanding of governance, compliance, legal, risk, and operational control points within digital delivery environments
Experience working across product, engineering, UX, operations, and business teams
Experience with organizational or operating model transformation
Familiarity with tools such as Miro, Lucidchart, Visio, Figma, and Confluence
Experience creating executive level transformation roadmaps and recommendations

Responsibilities

Lead discovery sessions, stakeholder interviews, and cross functional workshops
Map complex end to end workflows, value streams, service interactions, and decision points
Develop current state value stream maps and service blueprints
Document roles, systems, dependencies, handoffs, governance, and ownership across teams
Identify bottlenecks, delays, duplication, friction points, waste, and unclear accountability
Analyze how people, processes, technology, governance, and organizational structures interact
Translate complex information into clear, structured, and executive ready artifacts
Partner with business, product, operations, and technology leaders to define future state workflows and service models
Facilitate alignment across stakeholders with different priorities and perspectives
Help clarify ownership, accountability, decision rights, and process boundaries
Recommend improvements based on business value, feasibility, risk, and organizational readiness
Develop practical, phased improvement roadmaps that support iterative transformation
Help teams implement incremental improvements rather than relying solely on large scale redesign initiatives