Business Applications Tech II

County of Thurston•Olympia, WA

23h•Hybrid

About The Position

Thurston County is seeking a highly motivated and qualified individual to work independently as a Business Applications Technician II (BATII) within the Information Technology Department. This position is embedded in the Public Defense Department performing work on specific applications to support the department’s goals, objectives, and other county operations. A BATII provides guidance to staff and troubleshoots problems related to specific applications. Essential functions may include, but are not limited to, the following: Facilitates the department's production of data necessary to achieve broad department objectives; may include needs assessment of information needs, analysis of workflow, and evaluation of available software packages. Serves as primary liaison with outside consultants to seek solutions to problems, plans technology installations, and ensures compliance with countywide standards. Maximizes the department's use of software through designing spreadsheet and word processing macros; developing databases; downloading data from the mainframe and modifying software programs for specific department needs. Design or customize software (based upon established standards) to fit the needs of the County department or office, overseeing the use and operation of the system. May perform other duties related to the specific business operation. Develops quality assurance and quality control procedures to assure integrity of the system and database. Develops training procedures for staff and users related to the hardware/software and database. May load specified software packages such as operating systems, word processing, or spreadsheet programs into department PCs; troubleshoots hardware problems prior to seeking outside support. Maintains inventory of software and hardware throughout the department. Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions; replaces software packages.

Requirements

AA degree in computer science or related field and two years of progressive responsibility with at least six months in a leadership capacity.
Thorough knowledge of hardware including Mainframe and peripherals, personal computers, network servers, communication devices, printers, plotters, etc.
Depending upon area of assignment, knowledge and experience related to specific department's needs and objectives.
Must have a clear knowledge and considerable background of the department served.
Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
Knowledge of pertinent local, state and federal laws.
Ability to interpret policies and procedures and to analyze complex problems.
Ability to prioritize work, meet deadlines, and manage a database.
Current Washington State Driver's License or have requested and obtained an appropriate accommodation.

Nice To Haves

Strong technical skills, knowledge and experience with case management, evidence management, desktop applications, cloud environment, ticketing and inventory systems
Knowledge and skills with relational databases and scripting languages.
Knowledge and skills with web publications and content management systems.
Knowledge and skills to develop job aids and system training manuals.
Knowledge how to develop and design data dashboards.
Ability to interact professionally with all levels of personnel.
Ability to communicate (oral and written) clearly and effectively with all levels within the County.

Responsibilities

Facilitates the department's production of data necessary to achieve broad department objectives; may include needs assessment of information needs, analysis of workflow, and evaluation of available software packages.
Serves as primary liaison with outside consultants to seek solutions to problems, plans technology installations, and ensures compliance with countywide standards.
Maximizes the department's use of software through designing spreadsheet and word processing macros; developing databases; downloading data from the mainframe and modifying software programs for specific department needs.
Design or customize software (based upon established standards) to fit the needs of the County department or office, overseeing the use and operation of the system.
May perform other duties related to the specific business operation.
Develops quality assurance and quality control procedures to assure integrity of the system and database.
Develops training procedures for staff and users related to the hardware/software and database.
May load specified software packages such as operating systems, word processing, or spreadsheet programs into department PCs; troubleshoots hardware problems prior to seeking outside support.
Maintains inventory of software and hardware throughout the department.
Responds to users' inquiries concerning systems operations; diagnoses software and operator problems; seeks and implements solutions; replaces software packages.