Business Applications Analyst

Dexterra•Mississauga, ON

1d•CA$80,000 - CA$100,000•Hybrid

About The Position

As Dexterra continues to grow, evolve, and integrate new technologies, the complexity of our business applications ecosystem continues to increase. From workforce management and payroll to enterprise platforms and emerging AI-enabled solutions, we need systems that are scalable, reliable, and user-friendly. We're looking for a Business Applications Analyst who can bridge the gap between business and technology. In this role, you'll help improve how our core applications support employees, managers, and operations across Canada. You'll work closely with stakeholders to understand challenges, define requirements, improve processes, and ensure technology delivers meaningful business value. This is an opportunity to influence how key business systems evolve while helping create more efficient, data-driven, and scalable ways of working across the organization. Based within our Corporate IT team, you'll play an important role in supporting Dayforce, enterprise applications, and future technology initiatives that support Dexterra's continued growth.

Requirements

Post-secondary education in Business, Information Technology, Human Resources, Finance, or a related discipline, or an equivalent combination of education and experience.
4+ years of business analysis experience supporting enterprise applications, business systems, or process improvement initiatives.
Experience with Dayforce or a similar HCM/WFM platform is strongly preferred.
Demonstrated experience gathering requirements, documenting processes, facilitating stakeholder discussions, and supporting testing activities.
Knowledge of application governance, reporting, change management, testing, release management, and data quality principles.
Strong analytical and problem-solving skills.
Excellent communication and facilitation skills.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

CBAP, CCBA, Prosci, or similar certifications are assets.

Responsibilities

Partner with the Business: Collaborate with HR, Payroll, Finance, Operations, and IT teams to understand business needs and identify opportunities for improvement. Facilitate requirements gathering sessions, stakeholder discussions, and process reviews. Document business requirements, process flows, user stories, functional specifications, and test scenarios. Translate business needs into practical technology solutions and actionable recommendations.
Support Application Delivery & Enhancement: Contribute to the ongoing optimization of Dayforce and other enterprise business applications. Support application enhancements, testing activities, configuration changes, and release readiness. Participate in end-to-end delivery activities, from requirements gathering through deployment and post-implementation validation. Support integrations and data flows between business systems while helping resolve issues and validate outcomes.
Improve Data Quality & Reporting: Support data governance, reporting accuracy, and process compliance across key business platforms. Analyze trends, recurring issues, and process gaps to identify root causes and improvement opportunities. Validate reporting outputs and data integrity with business stakeholders. Maintain documentation supporting reporting definitions, testing evidence, and decision traceability.
Drive Process Improvement & Adoption: Identify opportunities to simplify, standardize, and automate business processes. Develop process documentation, templates, playbooks, and best practices. Support training, communications, and user adoption activities. Contribute to initiatives that improve efficiency, strengthen controls, and enhance the employee and manager experience.
Support Governance & Compliance: Assist with application governance, enhancement intake, prioritization activities, and roadmap planning. Support change management, testing, release management, and documentation standards. Document risks, dependencies, assumptions, and control impacts associated with system changes. Support audit readiness, privacy requirements, and internal governance practices.