Business Application Specialist, WMS

Crane Worldwide Logistics • Houston, TX

51d • Onsite

About The Position

This role serves as the primary technical support for applications, specifically focusing on Warehouse Management Systems (WMS). The specialist will act as an expert on WMS logic and functionality, ensuring system integrity through setup and control processes. Responsibilities include troubleshooting, maintenance, and optimization of existing software applications, as well as interfacing with Operations staff to review issues and changes. The role requires regular communication with Operations and internal departments regarding operational issues, process flows, and customer requirements, including analysis and recommendations. The specialist will coordinate with other departments to resolve site technical issues impacting application use and ensure timely resolution. Additionally, the role involves investigating and recommending new technologies and information systems, working with system providers for enhancement costs, and identifying application improvement opportunities. This includes designing, developing, testing, and implementing changes for service level improvements, cost reduction, and operational enhancements. The specialist will also assist in developing standardized and ad hoc reporting, analyzing discrepancies, and conducting feasibility analyses on application solutions. Monitoring system performance, performing maintenance and backups, and supporting customer-facing integration and implementation projects are key duties. The role also manages action items between Crane and systems vendors, participates in sales calls, and creates/maintains processes, procedures, and support documentation. Continuous learning of application capabilities, industry trends, and client requirements is essential.

Requirements

• Bachelors Degree in Business Administration or related field required
• Minimum 2 years related experience
• Strong problem-solving and analytical ability
• Strong verbal and written communication skills
• Knowledgeable of warehouse operations and freight/logistics optimization
• Excellent planning, time management, collaboration, decision making, organization, and presentation skills
• Ability to develop and document processes and procedures
• Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers
• Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism
• Strong knowledge of Microsoft office, especially Excel
• Talking, hearing, and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require regular and punctual attendance as well as presence on-site at the assigned work location

Nice To Haves

• Minimum 1 year industry experience preferred
• Professional certification may be required in some areas.

Responsibilities

• Serves as primary technical support for applications, such as Warehouse Management Systems (WMS)
• Serves as expert on warehouse management system (WMS) logic and functionality
• Ensures system integrity, including setup and control processes
• Supports troubleshooting, maintenance, and optimization of existing software applications
• Interfaces with Operations staff to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations
• Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner
• Investigates and recommends new technologies and information systems appropriate for the company, where applicable
• Work with system providers or other departments to obtain costs for system enhancements
• Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements
• Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes
• Conducts feasibility analyses on application solutions, processes, and equipment
• Monitors system performance. Performs maintenance and backups as needed
• Supports customer facing integration and implementation projects
• Manages action items between Crane and systems vendors
• Participates in sales calls and future opportunities in the Contract Logistics pipeline
• Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems
• Creates and maintains application support documentation
• Continued learning of application capabilities, configurations, limitations, etc. Continued learning of industry trends, client requirements, other applications available to support operations, etc.
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level