Business Application Analyst- Growth Management

City of Ocala•Fl 34471, FL

12d•Onsite

About The Position

This is a highly technical and professional position involving business analysis, process mapping, requirements definition and application administration disciplines such as configuration, setup and user security. The Business Application Analyst reports to the I.T. System Implementation Manager and works primarily within operations of the Growth Management department.

Requirements

High School diploma or GED required.
Graduation from an accredited four-year college or university with major coursework in Computer Science, Information Systems, Business Administration or related field or related discipline is preferred.
An equivalent combination of training and professionally responsible experience may substitute for educational requirements.
Minimum three (3) years of business application (such as CIS, FIS, GIS, AMR, or other City information system) or functional support experience.
Experience with network architectures, relational databases (Oracle or SQL Server) and client/server environment desired.
Must possess a valid Florida Driver's License with an acceptable driving record.
Ability to read, analyze, and understand the most complex documents; Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to prepare and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
In-depth knowledge of business applications and functional operations with the ability to thoroughly analyze existing processes
Ability to conduct functional analysis, detail and document system requirements, evaluate third-party software applications, and implement new systems
Ability to analyze and interpret data and solve problems
Ability to effectively establish task and project priorities
Ability to read and comprehend technical and business material to stay abreast of technology trends and changes
Ability to learn new methods, procedures, and operations
Ability to utilize MS Office applications and integrate with other application systems
Knowledge of accounting principles and practices
Ability to plan and direct the work of others; must demonstrate teambuilding skills
Ability to establish and maintain effective working relationships with employees, supervisors, other City Departments and the general public
Ability to communicate effectively

Nice To Haves

Graduation from an accredited four-year college or university with major coursework in Computer Science, Information Systems, Business Administration or related field or related discipline is preferred.
Experience with network architectures, relational databases (Oracle or SQL Server) and client/server environment desired.

Responsibilities

Interact with user groups and management to define and document requirements for business application software.
Coordinate the implementation, technical writing and user training activities associated with system changes and/or new system development efforts.
Assist in the evaluation and implementation of third-party software applications and development tools where applicable.
Develop/maintain test scripts and conduct thorough testing of new and modified applications prior to implementation.
Build and maintain strong working relationships City departments to ensure accurate planning and coordinating of all information systems and subsystems and to in accordance with City of Ocala Ordinances.
Provide application and business expertise; to assist in the formulation, implementation and evaluation of system enhancements.
Create and maintain complete documentation for data and business models.
Work with departments to analyze business information, existing procedures, processes and workflow to develop and implement productivity and service enhancements as well as assist in the exploration and recommendation of alternative solutions and methods of operation.
Provide support to end users on a variety of issues.
Troubleshoot issues with existing or developed systems and works with appropriate resources to resolve them.
Respond to telephone calls, email, and staff requests for application support.
Track and monitor problems to insure timely resolution.
Create advanced queries and reports on various data sources to detect errors and missing information.
Administer application security, configuration, maintenance and setup.
Work with the Database Administrator and Senior Systems Analyst in applying upgrades and patches to the applications.
Provide supervisor with progress/status updates on a regular basis; escalating scheduling delays or other conflicts.
Perform any other related duties as required or assigned.