Business and Configuration Analyst, AI
About The Position
The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa. This position will primarily focus on AI tooling, with an emphasis on LLM-related use, enablement, and adoption. You are responsible for developing/customizing/enhancing and/or integrating a broad range of smaller-scale (or components of larger-scale) business applications/solutions for an assigned client portfolio or project, in response to new or changing business requirements; maintaining business applications/solutions (or components thereof); and providing client and technical support. You are also responsible for researching, architecting, designing, developing, customizing, enhancing and/or integrating large-scale applications/solutions for assigned clients in response to new or changing business requirements and/or for assigned projects; maintaining these applications/solutions; and providing client technical support in one or more technical competency areas, such as: Automation/Artificial Intelligence (AI)/Machine Learning (ML), Business Automation tools, and Software Development.
Requirements
- Completion of 3 year post-secondary education in business administration or related discipline, or a field that is relevant to the job (e.g. Geography in the GIS group)
- Minimum of 5 years of experience
- Experience using an Enterprise Resource Planning (ERP) application or Enterprise GIS application in a municipal environment is preferred
- For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
- For GIS: Business experience in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation
- ERP or Enterprise GIS application and configuration tools
- System methodologies including requirements definition, functional design, implementation
- Project management methodologies
- Quality assurance procedures
- Business analysis practices and techniques, and report writing techniques
- Application administration
- For SAP: Business practices in one or more of the following disciplines; human resources, payroll, accounting, maintenance management, procurement, materials management or sales distribution
- For GIS: Business practices in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation
- Strong analytical skills
- Problem solving
- Work well in a team environment
- Exercise independent judgment, and work effectively with minimal supervision
- Communicate effectively with end users, verbal and written
- Estimate work and keep within tight timeframes
- Proficiency in spreadsheet, graphics, word processing and data retrieval applications
- Strong client service focus
- Ability to deal with multiple demands
- Flexibility
- English oral, reading, writing
Nice To Haves
- Knowledge of, and experience with, ESRI software and emerging GIS technologies is desirable
Responsibilities
- Developing/customizing/enhancing and/or integrating a broad range of smaller-scale (or components of larger-scale) business applications/solutions for an assigned client portfolio or project, in response to new or changing business requirements
- Maintaining business applications/solutions (or components thereof)
- Providing client and technical support
- Researching, architecting, designing, developing, customizing, enhancing and/or integrating large-scale applications/solutions for assigned clients in response to new or changing business requirements and/or for assigned projects
- Maintaining these applications/solutions
- Providing client technical support in one or more technical competency areas, such as: Automation/Artificial Intelligence (AI)/Machine Learning (ML), Business Automation tools, Software Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
