Business Analytics & Reporting Analyst II

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

1d•Remote

About The Position

CTG is seeking to fill a Business Analytics & Reporting Analyst II opening for our client. This role involves developing and maintaining departmental reports, dashboards, spreadsheets, and presentations to support various analyses including business, product, project, workflow, and financial. The analyst will analyze complex data to identify trends, reconcile information, improve data quality, and support business decisions. They will also create and interpret project and program reporting, presenting insights in user-friendly formats, and review/enhance existing metrics, reports, processes, and analytical tools for continuous improvement. The role includes developing new processes, documentation, maintenance plans, and automation tools, as well as participating in the planning, testing, and implementation of new projects, systems, products, and regulatory changes. Additionally, the analyst will support audits, user certification, compliance testing, internal control activities, and assist with technical troubleshooting and escalations. The position requires providing recommendations and analytical insights to management and stakeholders, ensuring compliance with operational risk controls, company policies, and regulatory standards, and performing other related duties as assigned. The scope includes supporting multiple simultaneous projects through reporting, analytics, data research, reconciliation, and process improvement, partnering with various business stakeholders to gather requirements and deliver insights, and translating business needs into reporting and analytics solutions. The role also contributes to discovery, requirements development, operating model analysis, and future-state recommendations, leveraging commercial card, banking, and payments knowledge.

Requirements

Bachelor's degree and a minimum of 2 years of related business line experience; OR In lieu of a degree, a combined minimum of 6 years of higher education and/or relevant work experience.
Experience with business analytics, reporting, data analysis, and dashboard development.
Strong analytical, problem-solving, research, and data reconciliation skills.
Ability to manage multiple priorities and work effectively across several projects or programs.
Strong communication and stakeholder management skills.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience with commercial card products, including commercial payments and card-related capabilities.
Experience leading or supporting product discovery, business architecture, requirements gathering, and operating model design.
Understanding of banking, payments, and integration ecosystems.
Experience working with Product, Technology, Operations, Risk, and Compliance teams.
Experience developing dashboards, management reporting, and executive-level presentations.
Experience identifying opportunities for process improvement and reporting automation.
Financial services or banking industry experience preferred.

Responsibilities

Develop and maintain departmental reports, dashboards, spreadsheets, and presentations supporting business, product, project, workflow, and financial analysis.
Analyze complex and non-routine data to identify trends, reconcile information, improve data quality, and support business decisions.
Create and interpret project and program reporting, presenting insights in clear, user-friendly formats.
Review and enhance existing metrics, reports, processes, and analytical tools to support continuous improvement and operational efficiency.
Develop new processes, documentation, maintenance plans, and automation tools as needed.
Participate in planning, testing, and implementation of new projects, systems, products, and regulatory changes.
Support audits, user certification, compliance testing, and internal control activities.
Assist with technical troubleshooting and escalations, coordinating with business partners, vendors, and technology teams.
Provide recommendations and analytical insights to management and key stakeholders.
Ensure compliance with applicable operational risk controls, company policies, and regulatory standards.
Perform other related duties as assigned.
Support multiple simultaneous projects and programs through reporting, analytics, data research, reconciliation, and process improvement.
Partner with Product, Technology, Operations, Risk, Compliance, and other business stakeholders to gather requirements and deliver actionable insights.
Translate business needs into reporting and analytics solutions that support short- and long-term objectives.
Contribute to discovery, requirements development, operating model analysis, and future-state recommendations for business initiatives.
Leverage commercial card, banking, and payments knowledge to support analytics and reporting initiatives.