Business Analytics Director

Cigna Healthcare•Bloomfield, CT

2d•$157,700 - $262,800

About The Position

At Cigna and Evernorth, you will be part of a team transforming healthcare through data, analytics, and digital innovation. This role offers the opportunity to build the analytical foundation that connects the enterprise digital and customer experience agenda to financial and strategic outcomes. The Director, Business Analytics – Digital & Customer Experience is responsible for Creating analytical proof points to link digital capabilities and consumer value perception with business outcomes Establishing reporting and analytics that enables development of continuously improving Digital Products across the enterprise Establishing insight and analytics engine that enables strong feedback loop for generating financial and strategic value through Digital Engagement. This position operates with significant autonomy, making decisions—often with incomplete information—that influence outcomes across business areas and over the long term.

Requirements

Strong experience in business analytics, affordability analytics, and/or customer experience analytics in healthcare
Proven ability to influence strategy and decision-making through data and insights
Demonstrated ability to lead data and analytics teams to orient jointly around consumer needs and employer group client needs
Excellent communication skills with the ability to translate complex analytics into business value
Demonstrated ability to operate in ambiguity and make sound decisions with limited information

Nice To Haves

Experience in healthcare, payer, or digital health environments
Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau/Power BI)
Experience developing and disseminating consumer/ member level analytics

Responsibilities

Develop a high-performing team of business analysts and analytics practitioners, recruiting new associates and upskilling existing associates where needed
Provide direction across multiple analytics disciplines, ensuring high-quality output aligned to business priorities
Foster a culture of curiosity, analytical rigor, and continuous learning
Serve as a trusted advisor to business and digital leaders, shaping strategies through insight and evidence
Partner with Digital product, Digital engagement, and Lead-to-One teams to align analytics and test/learn agendas with strategic priorities
Oversee evaluation and optimization of digital features, platforms, and engagement strategies, evolving operating model as needed
Lead segmentation, behavioral, and journey analyses to understand areas of opportunity for consumer experience agenda
Identify key drivers of customer satisfaction, engagement, and value perception, including “moments that matter” across the experience
Influence decision-making through clear storytelling and data-driven recommendation
Collaborate across digital, clinical analytics, data science, technology, product, and business teams to deliver integrated solutions
Align stakeholders around common objectives, priorities, and success measures
Facilitate iterative working models that enable continuous feedback, refinement, and impact delivery