Business Analytics Director - Evernorth - Remote

Cigna Healthcare

5d•Hybrid

About The Position

Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines. Works in collaboration with Product, Operations and Business leaders to provide thought partnership and drive decision making based on analytical insights across different parts of the organization. Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems. Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities. This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ. Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for providing the strategy and analytics support for both the Contact Center Product and Operations Insights & Delivery teams. The Contact Center Product team owns the technology and data infrastructure that enables operations to deliver efficient, high-quality customer experiences. With several high priority platform modernization initiatives inflight or planned the analytical support provided through this role is critical. The role will lead a Business Analysis (BA) team within the C&CE organization, working closely with Product, Operations and Technology teams to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand. This role will work closely with the Senior Leadership teams for both organizations (Product and Operations Insights & Delivery) to help develop and execute the strategic agenda, including multi-year strategic planning, developing business cases, securing funding for prioritized strategic initiatives and coordinating strategic efforts with broader Enterprise business partners. The BA team will be highly visible across the broader C&CE organization Influence new technology solutions that improve the product experience and generate efficiencies Develop and/or influence analytical models that generate insights that solve business problems Act as a key thought partner for the executives they support and their direct reports.

Requirements

Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field preferred; MBA or other relevant graduate degree in Math, Economics, Statistics, or Engineering preferred
8+ years of experience with business, operations or similar applicable experience
2+ years of people leadership experience is required
Strong analytical and finance skills are required
Strong communication (oral and written) and presentation skills, including an ability to present work products to senior executives
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

The preferred candidate will have at least 4 years of work experience in consulting or business analysis
The preferred candidate will have experience leveraging SQL in a business environment

Responsibilities

Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations.
Set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles.
Create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their internal customers.
Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business.
Work closely with data teams across the company to deeply understand the critical operations, business and other data relevant for the role.
Play an important role as a “customer” of the data for influencing future state data architecture.
Employ a range of analytical techniques to identify business opportunities and make strategic recommendations.
Identify the right series of analytics approach for each individual situation, understand the strengths and weakness of the model and effectively incorporate those into the overall recommendation.
Work closely with partner AI teams to identify opportunities to leverage new/additional analytical approaches into the operation.
Using a background of proven business acumen, make analytically grounded strategic recommendations to the business.
Think far beyond “tomorrow” to identify truly transformational opportunities for change through partnership with the operation, business and other horizontal teams.
Leverage critical deck building skills to create compelling business cases and recommendations that influence outcomes with the most senior executives across the company.
Distill deep analytical work and insights into succinct, easily consumable decks for partners ranging from analytics leaders to key business partners.
Partner closely with Product, Operations, Technology and Finance teams across the company.
Act as the resource for insights, data generation and strategic deck building for the Product team.
Work closely with Finance in development of business case analysis, budgeting, strategic decision making, etc.
Partner to generate future state strategy and insights broadly across the business in both a strategic and analytical capacity.
Partner with the Product, Technology and Operations teams to develop a strategic roadmap for future technology solutions.
Lead strategy sessions, analyze value creation and develop a suite of outcome-based insights for validating results.