Business Analytics Consultant - Data, Model & Analytics

PNC•Washington, DC

1d•$55,000 - $142,350•Onsite

About The Position

The Customer Experience Analytics team helps PNC understand how customers experience our products, services, and processes—and where we can do better. As a Business Analytics Consultant on the team within the Data, Model & Analytics organization, you will work with customer complaints, survey responses, and call center transcripts to help tell the story of the customer and identify opportunities to improve experiences and outcomes. An ideal role for someone who is eager to learn, grow technical and analytical skills, and gain hands on experience working with real business data. You will be supported by more experienced team members and will gradually take on more complex analyses as your skills develop.

Requirements

University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Analytical Thinking
Business Acumen
Business Analytics
Consulting
Decision Making and Critical Thinking
Effective Communications

Nice To Haves

An interest in data analytics and customer experience (prior professional experience is helpful but not required)
Familiarity with Python, SQL, or other analytical tools through coursework, internships, or early career experience
Exposure to Tableau or data visualization tools
Strong curiosity, problem solving skills, and attention to detail
Clear written and verbal communication skills
Willingness to learn, ask questions, and collaborate with others
Analytical Thinking
Business Intelligence (BI)
Concept Development
Data-Driven Decision Making
Data Integration
Market Research
Performance Metrics
Qualitative Research
Strategic Planning

Responsibilities

Analyze customer experience data such as complaints, surveys, and call transcripts to identify patterns, trends, and areas for improvement.
Use Python and SQL to help extract, clean, and analyze data from a variety of sources.
Create and maintain dashboards, reports, and visualizations in Tableau, XM Discover (or similar tools) to support business decision making.
Help calculate and interpret key customer experience metrics, including trends, volumes, lifts, efficiencies, and basic statistical measures.
Translate analytical results into clear, easy to understand insights for business and operational partners.
Support repeatable reporting and analysis by helping document processes, maintain templates, and improve data quality.
Collaborate with team members and business partners to better understand customer pain points and experience-enhancing opportunities.
Leverages analytical tools to provide business and technical expertise for the analytics process, tools and applications for a business function or business unit to create data driven solutions.
Recommending appropriate performance measures to be produced including lifts, efficiencies, confidence intervals, and other statistical metrics.
Analyzing and processing data, building and maintaining models and report templates, and developing dynamic, data-driven solutions.
Providing business clients with detailed, actionable reports documenting the findings from, data processing, and data analysis.
Consulting on using business intelligence data for predictive analytics and facilitating implementation of new tools and data marts.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service