Business Analytics Consultant Senior - Customer Data Forensics
About The Position
The position serves as a critical liaison to Enterprise Customer Data stakeholders. These include Office of the Customer, Retail and Commercial Lines of Business, Fraud, AML, Regulatory divisions, and technology teams. This role translates business needs into system and data requirements, ensuring that technology solutions support PNC’s Enterprise Complaint Program and maintain enterprise customer data quality. Responsibilities include analyzing business processes, documenting functional and non functional requirements, conducting root cause analysis, and supporting the delivery of high quality, compliant business solutions. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice To Haves
- Analytical Thinking
- Business Intelligence (BI)
- Concept Development
- Data-Driven Decision Making
- Data Integration
- Market Research
- Performance Metrics
- Qualitative Research
- Strategic Planning
- Analytical Thinking
- Business Acumen
- Business Analytics
- Consulting
- Decision Making and Critical Thinking
- Effective Communications
- Emerging Technologies
Responsibilities
- Partner with business stakeholders to understand business objectives, processes, and pain points
- Elicit, analyze, validate, and document business data requirements (functional and non functional)
- Translate business needs into clear requirements artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, process flows, and data mappings
- Ensure requirements align with enterprise standards, data governance, and regulatory expectations
- Collaborate with solution architects and developers to support system design and solution options
- Support system integrations, data flows, and dependency mapping across applications
- Participate in impact analysis for system changes and enhancements
- Support Agile, Waterfall, or hybrid delivery methodologies
- Assist in backlog refinement, sprint planning, and prioritization of requirements
- Develop and execute user acceptance testing (UAT) plans; support defect triage and resolution
- Ensure delivered solutions meet documented requirements and business expectations
- Serve as a trusted advisor to business partners and technology teams
- Communicate status, risks, and issues clearly to stakeholders and leadership
- Support governance, audit, and compliance activities as required
- Maintain high quality documentation throughout the project lifecycle
- Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions.
- Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
- Determining the optimal analytic approach and supporting development, implementation and enhancements.
- Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
- Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
