Business Analytics and Recognition Data Analyst

Holland & Knight LLP•Tampa, FL

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based out of our global operations center in Tampa, FL. General Description: We are seeking a Business Analytics and Recognition Data Analyst to join our team! The Business Analytics and Recognition Data Analyst play a key role in supporting the firm’s data driven marketing, recognition, and knowledge management initiatives. This position is responsible for the collection, validation, analysis, and strategic use of firm data that supports legal directories, accolades, survey submissions, and internal reporting. Working within the Marketing Department and collaborating, the analyst helps improve data governance, submission processes, and reporting through dashboards and analytics, while supporting knowledge management efforts that enhance firm visibility and strategic decision-making.

Requirements

Data Analysis and Legal Knowledge Management Ability to analyze information, logically organize information, and integrate findings into work product.
Attention to detail with high level of accuracy in data entry.
Intermediate understanding of legal systems and concepts, with an awareness of the legal industry and current trends
Experience with knowledge management, including some understanding of meta data's role in information organization.
Experience analyzing and reporting on large data sets, with some ability to synthesize large quantities of data and to express complex concepts in a concise, business format.
Experience building and maintaining legal taxonomies.
Knowledge of data collection methods and competencies, including an understanding of information organization and collecting data towards decision making
Critical evaluation skills, including the ability to assess the credibility, currency, and validity of information sources.
Familiarity with APIs and data visualization tools
Ability to adopt new technologies quickly, including AI‑enabled workflows and tools.
Professionalism and Leadership Commitment to strong service values with the ability to exhibit sound professional judgment, discretion, strategic thinking, independent problem solving and accountability.
Effective communication skills, including active listening, clear writing, professional speaking, cultural sensitivity, emotional intelligence, and civility.
Experience with time management, including an understanding of prioritization towards team and organizational goals.
Understanding of and proven commitment to relationship building, team building and collaboration
Future-focused outlook with some experience engaging stakeholders towards surfacing and communicating problems, challenges, and opportunities.
Self-awareness of knowledge gaps with personal effort toward continuing education
Team-minded and diplomatic, with an engagement in mentorship and knowledge sharing
Independently motivated
Practical Skills Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint, or Microsoft 365
Experience with web-based database resources
Experience editing information in SharePoint, ServiceNow, or similar.
Ability to adapt and apply new technologies and workflows.
Demonstrated stress management skills and effective prioritization of workload.
Ability to adapt in a fast-paced, collaborative work environment.
Basic troubleshooting skills with common IT issues involving access to databases and online content.
Bachelor's Degree
Minimum of 2 years legal, corporate, or industry data experience or survey submission experience required; preferably in a law firm setting or equivalent.

Responsibilities

Follow best practices to support submissions for publication, client, industry, and government surveys; as well as directory and award nominations, ensuring timely and accurate delivery.
Support the calendaring of directory, publication, and survey submissions, implementing and improving the submission process for each unique publication, directory, survey, or accolade submission while helping improve submission workflows and documentation.
Collect, maintain, and report on firm demographic, financial and operational data to support engagement, marketing, and other business professionals, including the development of dashboards and reporting tools using Microsoft Power BI or similar platforms.
Perform data validation and quality control across submissions and internal datasets to ensure consistency, accuracy, and high-quality deliverables.
Integrate and verify firm financial, client matter and HR Systems data while maintaining strict confidentiality and compliance with all Firm privacy guidelines, data retention standards, and Personally Identifiable Information (PII) requirements.
Support development, integration and maintenance of firm submissions and experience databases under the direction of Business Analytics and Marketing leadership and in partnership with the Enterprise Project Management Office (EPMO) as well as other Business Services stakeholders
Maintain documentation of declined opportunities or submissions to avoid, including rationale and historical context.
Maintain and report firm data metrics and performance indicators, providing regular updates to Marketing, Engagement and Firm leadership.
Stay abreast of the information needs, workflow and preferences of users and stakeholders in order to improve ease of access to information and best-in-class data support.
Support the development of Business Analytics and Recognition Data training material, including show sheets and training manuals, ensuring accuracy of all instructional material.
Help develop improved reporting of RFPs, surveys, directories, publications, accolades, and other submissions.
Participate in Business Analytics and Recognition Data team meetings and collaborate across departments to promote centralized and accessible firm data.
Assist in creating analytical reports in order to identify problems, opportunities, and potential solutions in day-to-day business functions.
Work in collaboration with Marketing, Knowledge Management, Finance, Human Resources, IT, and Innovation teams to promote centralization of and easy access to data.
Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
Special projects and duties as assigned.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents