Business Analyst- Blake

Administrative Office of the Courts•Olympia, WA

14d•Hybrid

About The Position

The Administrative Office of the Courts (AOC) is seeking a dynamic Business Analyst to support the State v. Blake refund project. This role is central to a transformative effort within Washington's court system, aiming to ensure fairness and justice. The Business Analyst will work with a diverse team, including court clerks, administrators, technical experts, and judicial officers. Key responsibilities include understanding statewide court system operations, identifying areas for improvement, and shaping the tools that enhance justice accessibility. The role involves gathering and documenting business requirements, analyzing systems, and supporting quality assurance efforts. While working independently, the position requires close collaboration with the Court Services Division and partner agencies. This is a mission-driven role focused on solving complex problems with real-world impact.

Requirements

Eight (8) years of information technology experience, which includes three (3) years of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.
OR Associate degree in computer science, information systems or related technical/business discipline and six (6) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.
OR Bachelor's degree in computer science, information systems or related technical/business discipline and four (4) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.
OR Master's degree in computer science, information systems or related technical/business discipline with one (1) year of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.
Relative IT Experience includes systems and software requirements development and management, software or systems development following the software development lifecycle and project management practices.

Nice To Haves

Judicial & Court Operations Expertise – Deep understanding of court structures, case types, jurisdictional nuances, case flow, calendaring, clerk and administrator functions, and courtroom procedures.
Data Analysis & Evidence Based Decision Making – Skilled in collecting, interpreting, and reporting court performance data; identifying trends, root causes, and using research and best practices to guide recommendations.
Process Improvement & Strategic Planning – Proficient in workflow mapping, identifying inefficiencies, recommending improvements, and aligning operational changes with long-term justice system goals.
Project Management & Change Navigation – Experienced in planning and executing projects, managing timelines and stakeholders, and supporting courts through system transitions and policy shifts.
Communication & Facilitation – Strong ability to translate complex concepts into clear language, lead consensus-building discussions, adapt communication to diverse audiences, and deliver impactful presentations.
Technology & Productivity Tools – Knowledge of case management systems (e.g., Odyssey, JIS, Tyler CMS) and advanced proficiency in Microsoft 365 (Teams, Outlook, Word, PowerPoint, OneNote).
Consistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

Responsibilities

Plan, schedule and lead the management of requirements for complex solutions.
Elicit business requirements from internal and external subject matter experts.
Serve as a liaison between stakeholders and technical personnel to ensure that business needs are clearly defined, understood and translated into technical solutions.
Translate business requirements into user stories, use cases and acceptance criteria.
Develop and maintain requirements documentation.
Develop and maintain requirements traceability matrices for requirement management and re-use.
Analyze requirements for completeness and testability.
Review test results to confirm that test acceptance criteria have been met.
Provide consultation to project stakeholders.
Conduct intensive, in-depth systems analysis for new or enhancements for small to large and highly complex applications and systems.
Carries out analysis, review and interpretation of existing case management system reports, makes recommendations for enhancements of existing reports and creation of new reports to assist the courts.
Recommends enhancements to court business processes.
Performs research that includes source document and accounting report analyses, business process review, including steps to reproduce results in the process of identifying issues and initiating resolution.