Business Analyst
MPX•Portland, ME
•Onsite
About The Position
The Business Analyst serves as a critical liaison between client stakeholders and MPX’s technology ecosystem, translating complex business requirements into well-defined technical specifications and actionable solutions. This role spans the full solution lifecycle—encompassing business development, system implementation, feature enhancements, quality assurance, and post-deployment troubleshooting—while engaging with a broad portfolio of internal and external products, platforms, and integrated systems. About MPX: MPX helps organizations deliver critical, compliant communications—securely and at scale—across print and digital channels. We serve leading health plans, insurers, and financial institutions, combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability, security, and compliance.
Requirements
- Bachelor’s degree in a relevant discipline with a minimum of 2–4 years of progressive experience in a business analysis or closely related technical role
- Advanced proficiency in MySQL, encompassing complex query construction, query optimization, schema analysis, and data validation across relational database environments; 2+ years of direct, hands-on experience required
- Demonstrated proficiency in RESTful API design principles and consumption, with practical experience architecting and managing integrations between internal systems and external third-party platforms
- 2+ years of experience with one or more of the following: scripting languages, object-oriented development methodologies, or multi-record structured data formats including JSON, XML, and CSV
- Exceptional analytical and diagnostic acumen, with a demonstrated ability to deconstruct complex technical problems, identify root causes, and deliver sustainable resolutions
- Proven ability to operate effectively in dynamic, high-velocity environments with competing priorities and evolving requirements
- Highly self-motivated with an intrinsic drive for continuous improvement; capable of rapidly assimilating new technical concepts and domain knowledge
- Superior written and verbal communication skills, with a track record of building productive cross-functional relationships and influencing outcomes across technical and non-technical audiences
- Exceptionally detail-oriented with strong organizational discipline, a heightened sense of urgency, and an unwavering commitment to process excellence
- Client-centric mindset with a demonstrated commitment to going above and beyond to ensure client satisfaction and long-term partnership success
- Comfortable operating in ambiguous or high-pressure situations, with the tenacity to engage directly with complex issues and drive them through to resolution
Nice To Haves
- Familiarity with enterprise document composition and output management platforms is strongly preferred; experience with Quadient Inspire, Planet Press, OpenText Dialogue, or Adobe InDesign is a distinct advantage
Responsibilities
- Serve as the strategic bridge between IT and business units by conducting thorough assessments of client scope, evaluating existing workflows, and authoring detailed requirements documentation to guide development—delivering well-reasoned recommendations to both clients and internal stakeholders
- Critically evaluate client-supplied materials to determine MPX’s implementation feasibility, establish comprehensive requirements from available inputs, and proactively identify and communicate gaps that may impact delivery
- Analyze client data samples to design and refine document solutions that minimize billing inquiries, meet client objectives, and are supported by rigorous, auditable data mapping documentation
- Engage meaningfully in client-facing meetings, producing thorough, prioritized, and audience-appropriate meeting notes suitable for both internal teams and external distribution
- Develop and sustain deep expertise across structured data formats—including CSV, XML, JSON, and proprietary schemas—spanning the full range of industries served by MPX
- Collaborate across multiple internal platforms and external third-party systems, architecting and maintaining integrations that ensure seamless data exchange and operational continuity across the technology stack
- Adhere rigorously to client and project manager timelines, proactively surfacing scheduling risks and coordinating with management to mitigate delivery impacts before they escalate
- Author and maintain comprehensive training materials; deliver targeted client instruction on MPX toolsets and workflows to ensure adoption and operational proficiency
- Apply foundational knowledge of production graphics, graphic design principles, and digital artwork preparation to support cross-functional business initiatives
- Collaborate with print processing and operations teams to evaluate, document, and fulfill requirements for new technical support engagements
- Lead and execute internal process improvement initiatives as assigned, identifying opportunities to enhance efficiency, quality, and scalability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
