Business Analyst (2026)

Grant Street Group

3d•Hybrid

About The Position

Grant Street Group is expanding its SaaS model to public sector clients, offering solutions for tax processing and electronic payments to improve government operations. We are seeking talented individuals who are curious, excellent communicators, adept at explaining complex topics with appropriate detail, capable of collaborating in a team, and dedicated learners with software proficiency. Our business analysts come from diverse backgrounds but share strong academic performance, writing skills, and the ability to engage others in meaningful conversations. The role involves approximately 10-15% travel to meet clients and colleagues. The position is based in our downtown Pittsburgh headquarters and offers a technology-rich work environment with support for both on-site and telecommuting arrangements. We value teamwork, professional excellence, and individual responsibility, seeking passionate individuals with an entrepreneurial spirit to join our team of exceptional professionals.

Requirements

Curious disposition and a desire to understand why things work the way they do.
Ability to explain things with the right amount of detail.
Capable communicators with spoken and written word.
Ability to collaborate within a team environment.
Dedicated learners with the ability to use software.
Strong academic performance.
Great writers.
Ability to engage others in meaningful, fun, and entertaining conversations.
Intellectual curiosity.
Passion for problem solving.
Ability to use all parts of your brain equally.
Intrigue in speaking with a client or learning about a database schema.
Reliability in team projects.
Desire to know more and hold yourself and others to a high standard.

Nice To Haves

Previous business analyst experience.

Responsibilities

Act as a liaison between developers and clients, wearing multiple hats to address client needs.
Solve complex problems by analyzing calculations, investigating bugs, and proposing new processes in unfamiliar territory.
Provide client support by acting as a subject matter expert for software-related questions, problems, or suggestions.
Prioritize changes to the ever-evolving software, including functionality requests and bug fixes, using a ticketing system.
Create technical specifications to convey necessary changes to developers, detailing functionality, user interface, and data transfer.
Test completed changes in a beta environment to ensure they meet specifications and do not negatively impact existing functionality.
Coordinate with new clients to configure software to their specific needs, acting as a consultant to understand their business processes.
Train clients on how to use the software, assisting both new and existing clients with tasks and new features.