Business Analyst

NBCUniversal•New York, NY

1d•$65,000 - $80,000•Hybrid

About The Position

The Business Analyst for Digital Ad Sales Technology is responsible for NBCU’s Digital Ad Sales Video ad serving systems and support, parenting closely with our Digital Ad Sales Product, Engineering, Planning, Strategy, and Operations teams. Liaison between the Ad Sales business users and technology organization, providing consistent and frequent updates to users on progress and resolution of requests, defects and enhancements.

Requirements

Minimum 3 years of experience in a Digital Ad Operations, Ad Technology, or equivalent role
Proficiency in MS Word, Outlook and PowerPoint.
High proficiency in advanced Excel functionality (pivot tables, v-lookups, etc.)
System experience in Freewheel
Bachelor’s degree

Nice To Haves

Curious and innovative mind set to streamline processes and automate where possible
Proven track record of team project execution and systems implementations
Project Management and prioritization skill sets
Deep understanding of Dynamic Ad Insertion, ad serving technology and product taxonomy
Strong knowledge of sales planning, order fulfillment, inventory, ad operations, trafficking, order optimization, pacing and delivery reconciliation
Technical background – experience setting up system integrations, troubleshooting ad tech issues, and system configuration
Experience within a media company a huge plus
Strong interpersonal skills
Ability to multi-task in a fast-paced, deadline-driven environment
Ability to think strategically and creatively
Strong computer skills, especially in Excel, Power Point, and Word.

Responsibilities

Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions.
Take ownership of tickets from a queue to answer user requests which may involve investigating, training on best practices, data analyzing of log files, and testing to help resolve.
Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets.
Work with a ticketing system to track, categorize, prioritize and communicate status to the business.
Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions.
Understand how issues impact the business and escalate critical issues when necessary.
Support and troubleshoot issues, identify root causes, and proactively implement sustainable corrective actions.
Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events.
Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency.
Technical subject matter expert for all ad integrations across the NBCU portfolio including Peacock and Olympics
Execute system configurations such as commercial break patterns, network design, inventory shares, user data collection and targeting, video measurement, and programmatic ad serving