Business Analyst (Hybrid in Ormond Beach)

Security First Managers•Ormond Beach, FL

9d•Hybrid

About The Position

The Business Analyst involves supporting the improvement of information systems and business processes for Security First Managers. Key responsibilities include collaborating with internal teams and third-party vendors to document system enhancements, managing issue triage and resolution, and facilitating meetings to define project requirements. The role also entails developing business requirements, providing production support for system issues, and maintaining documentation for user procedures. The position requires tracking project activities, identifying and managing risks, and adhering to corporate governance standards. Additionally, it emphasizes a customer service orientation and effective communication with various stakeholders, with the possibility of changing duties during emergencies.

Requirements

High School Diploma or GED
Three (3) years of relevant experience
OR an equivalent combination of education, certification, training, and/or experience
Knowledge of advanced mathematic and algebraic principles and calculations
Intermediate knowledge of Microsoft Office products (Word, Outlook, and Excel)
Basic knowledge of specialized project management and organization software, including Jira or similar software
Skill in the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability documenting moderately complex system requirements
Ability to provide high quality and efficient customer service
Ability to prioritize workload and complete project activities efficiently to ensure that deadlines and quality objectives are met.
Ability to use reasoning skills that minimize duplication of efforts, including but not limited to comparing, classifying, analyzing and coordinating
Ability to clearly communicate and understand information in English, both verbally and in writing
Ability to follow verbal and written instructions
Ability to regularly attend work and arrive punctually for designated work schedule

Nice To Haves

Bachelor's degree in a related field
May be required to possess a valid state of Florida driver license
Insurance industry designations or trade certifications as required

Responsibilities

Collaborating with internal teams and third-party vendors to document system enhancements
Managing issue triage and resolution
Facilitating meetings to define project requirements
Developing business requirements
Providing production support for system issues
Maintaining documentation for user procedures
Tracking project activities
Identifying and managing risks
Adhering to corporate governance standards
Emphasizing a customer service orientation
Effective communication with various stakeholders
Possibility of changing duties during emergencies