Business Analyst

Thomson Reuters•Eagan, MN

10d•Onsite

About The Position

This Business Analyst is responsible for analyzing customer subscription lists and identifying the most cost-effective method to deliver products to our customers. Also responsible for compiling shipping charges for billing on legal and 3rd party work. The role involves analyzing data to identify the most cost effective method of subscription delivery, utilizing system knowledge to investigate problems and identify root cause, and solutions to open issues. Effectively communicate with leadership and employees on actions required to resolve open issues. Use SAP Customer/Subscriber Lists, or other source data, to create compliant shipping lists in BCC Software. Update shipping records and associated costs by extracting data and summarizing for 3rd party billing. Process execution must be in line with SOX compliance. Proactively build relationships with stakeholders, internal and external customers. Understand the requirements for USPS compliance with all periodical permits required for customer subscription lists. Act as a liaison for issue resolution between Thomson Reuters and national USPS, UPS, FedEx personnel and carriers. Assist in the development, testing, implementation and coordination of special customer requests that require an in-depth and comprehensive system analysis and review.

Requirements

Must have excellent communication and analytical skills.
Must be highly motivated, driven to achieve results and able to work independently.
Must have the ability to work effectively in a matrixed organization and manage multiple tasks.
2-4+ years of experience with Associates/Technical degree, or 5+ years of related work experience post high school.

Nice To Haves

Preferred knowledge of SAP.
Preferred knowledge of shipping processes, USPS, UPS, and FedEx ship methods.

Responsibilities

Analyze data to identify the most cost effective method of subscription delivery.
Utilize system knowledge to investigate problems and identify root cause, and solutions to open issues.
Effectively communicate with leadership and employees on actions required to resolve open issues.
Use SAP Customer/Subscriber Lists, or other source data, to create compliant shipping lists in BCC Software.
Update shipping records and associated costs by extracting data and summarizing for 3rd party billing.
Ensure process execution is in line with SOX compliance.
Proactively build relationships with stakeholders, internal and external customers.
Understand the requirements for USPS compliance with all periodical permits required for customer subscription lists.
Liaison for issue resolution between Thomson Reuters and national USPS, UPS, FedEx personnel and carriers.
Assist in the development, testing, implementation and coordination of special customer requests that require an in-depth and comprehensive system analysis and review.

Benefits

2nd shift differential of $4.00 per hour
3rd shift differential of $5.00 per hour
bonus plan
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
flexible work arrangements, including work from anywhere for up to 8 weeks per year
on-the-job coaching &and learning
leadership capability development
Harvard Management Courses
key talent programs
3 weeks vacation
10 sick days
9 company holidays
3 floating days
uniform and laundry service
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
two paid volunteer days off annually
opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
market competitive health, dental, vision, disability, and life insurance programs
competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off
paid holidays (including two company mental health days off)
parental leave
sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
access to Employee Stock Purchase Plan