Business Analyst

Dellwood Insurance Group•Alpharetta, GA

21d•$60,000 - $100,000•Hybrid

About The Position

The Business Analyst supports Underwriting Operations by helping translate business needs into clear requirements, process documentation, workflow analysis, testing support, and implementation-ready deliverables. Aligned to the Operations Matrix, this role is expected to develop capability across requirements gathering, process mapping, data analysis, UAT coordination, stakeholder engagement, cross-functional collaboration, quality assurance, and process improvement while operating proficiently with core business systems, Microsoft Office, and written communication.

Requirements

Bachelor’s degree in Business, Finance, Insurance, Operations, Information Systems, or a related field; equivalent experience may be considered.
3+ years of business analysis, insurance operations, underwriting operations, process documentation, or related experience, preferably within commercial P&C, specialty insurance, or E&S lines.
Developing capability in requirements gathering, process mapping, data analysis, UAT coordination, stakeholder engagement, cross-functional collaboration, quality assurance, process improvement, change support, and ethical conduct.
Proficient in core business systems, Microsoft Office, and written communication, with ability to create accurate requirements documents, process documentation, status updates, and business communications.
Awareness of vendor management, industry best practices, gap analysis, backlog management, sprint support, release coordination, business intelligence, presentation/facilitation, onboarding, and continuous learning expectations.
Understanding of insurance operations fundamentals, underwriting workflows, policy lifecycle processes, regulatory/compliance considerations, and established operational standards.
Applicant must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience with requirements/workflow tools such as Jira, Azure DevOps, or Confluence, and reporting or analytics tools such as Excel, Power BI, or similar platforms preferred.

Responsibilities

Gather, document, and maintain business requirements with guidance, ensuring requirements are clear, complete, and aligned to underwriting operations needs.
Document current-state workflows, support process mapping, and help identify inefficiencies, handoff gaps, and opportunities for improved standardization.
Support UAT planning and execution by preparing test scenarios, documenting results, tracking issues, and validating that solutions meet business requirements.
Analyze operational data, prepare status updates, and contribute to reporting that helps stakeholders understand process performance and issue trends.
Participate in backlog, sprint, release, and change-management activities by supporting documentation, stakeholder communication, training materials, and adoption readiness.
Collaborate with Underwriting, Operations, IT, Product, Compliance, Finance, Claims, and other business partners to support cross-functional initiatives.
Follow established quality, compliance, confidentiality, and control standards when preparing documentation, reviewing deliverables, and escalating issues.
Perform other duties, responsibilities, assignments, and projects as required to support the evolving needs of the organization, department, team, customers, and business operations.
Occasional travel may be required.