Business Analyst

Conduent•Germantown, MD

16d•Hybrid

About The Position

Conduent is seeking a Business Analyst to help drive business process improvement, operational efficiency, and technology-enabled solutions across the organization. In this role, you will partner with business stakeholders, technical teams, and project leaders to gather requirements, analyze business processes, and translate business needs into clear, actionable solutions. The ideal candidate is analytical, detail-oriented, and comfortable working across both business and technical environments. This position plays an important role in supporting process improvements, system enhancements, project execution, and data-driven decision-making.

Requirements

Bachelor's degree in Information Systems, Computer Science, or a related field.
Minimum of two (2) years of experience in business analysis, process improvement, systems analysis, or a related discipline.
Strong analytical and problem-solving skills with the ability to evaluate data, identify trends, and translate findings into actionable business recommendations.
Experience gathering requirements and creating clear, comprehensive project and business documentation.
Strong communication, collaboration, and stakeholder management skills with the ability to explain complex concepts to both technical and non-technical audiences.
Experience using tools such as Microsoft Excel, Visio, Jira, Confluence, or similar business analysis and project management platforms.
Knowledge of the Software Development Life Cycle (SDLC) and project delivery methodologies, including Agile, Scrum, and Waterfall.

Nice To Haves

Knowledge of billing and invoicing.

Responsibilities

Gather, analyze, and document business requirements, functional requirements, and non-functional requirements from stakeholders across departments.
Conduct stakeholder interviews, workshops, discovery sessions, and process reviews to understand current workflows, business challenges, pain points, and opportunities for improvement.
Translate business needs into clear documentation, including business requirements documents (BRDs), user stories, use cases, workflow diagrams, process maps, and other project artifacts.
Analyze data, trends, metrics, and business performance indicators to support recommendations, decision-making, and process optimization efforts.
Identify process gaps, operational bottlenecks, business risks, and automation opportunities, and recommend practical solutions that align with organizational goals.
Partner with cross-functional teams, including business users, software developers, quality assurance teams, product teams, vendors, and project managers to ensure alignment on project scope, requirements, and successful delivery.
Support project planning activities, impact assessments, feasibility analysis, risk identification, and change management initiatives.
Define acceptance criteria, assist with test case reviews, support User Acceptance Testing (UAT) activities, and validate that delivered solutions meet documented business requirements.
Prepare reports, dashboards, presentations, status updates, and executive summaries for stakeholders and leadership teams.
Assist with implementation activities, end-user training, go-live support, knowledge transfer, and post-implementation reviews.